Reviews

First Tire & Automotive

4.7

Based on 1968 reviews

Gloria W.

21:12 03 Dec 24

Service and the staff was awesome. They are always so helpful.

Fabian R.

15:14 03 Dec 24

Experience and expert service.

kirk W.

00:27 03 Dec 24

Window motor went bad, I called First Tire Automotive and they were very fast getting me back on the road within hours again. I will be back next time I need automobile repairs. First class service.

Nick H

23:27 01 Dec 24

Great, friendly service. Fit me in late on a Saturday afternoon.

Lana H.

21:46 01 Dec 24

Have been taking my vehicle to First Auto for 15 years! Evan and the whole crew are great!

derrick C.

20:10 01 Dec 24

Great service , honest and nice people , definitely recommend.

Raul V.

20:04 01 Dec 24

Excent service

Monica C.

17:01 01 Dec 24

I have been a loyal customer at First Tire Auto Greatwood for years, and I consistently appreciate the honesty and reasonable service provided by Christian and the entire staff. Their dedication to quality and customer satisfaction truly sets them apart!

Trusha P.

15:24 01 Dec 24

Helpful in getting an alignment done. They even helped with a shuttle service back home since the service would take a couple hours. Car was finished a couple hours past the initial stated time but since I was brought home, I didn’t mind. They also provided a shuttle service back to the shop when my car was done. Good service, just wish the time expectation was a little more accurate so I could plan my day accordingly.

Sparky G.

00:04 01 Dec 24

Absolutely the best.... Great prices good service... Walk you through every step of a "big" job.... Stop looking around... These are your guys... Thanks First Tire

bob P.

20:19 27 Nov 24

I needed a repair that I thought would be an allinement issue, but ended being more involved. They worked hard to source all the items my old car required and gave me a quote along with a multi-point inspection. The cost was reasonable, the staff friendly, and the work done quickly. They kept me updated on the progress throughout the repairs. I would have no problem using them again for my auto repair needs.

sal C.

20:13 27 Nov 24

Very friendly and efficient staff.

Felicia J. P.

02:31 27 Nov 24

Great customer service, will be back and recommend to others for sure!

Linda F.

21:34 26 Nov 24

Went for oil change. Prompt service. On time. Didn't try to upsell. Will be going back

Steve S.

20:49 26 Nov 24

Ended up my car didn’t need any work so they just changed my oil. I asked them to check everything and it has 200k+ miles. Refreshing that they didn’t take advantage of me

Maureen L.

23:44 25 Nov 24

Made an appointment for an alignment and waited. Only took about 40 minutes. They had my car ready when I was told and did a great job.

Charlie B.

20:07 24 Nov 24

Awesome group of people to work with. Only place I take my vehicles.Evan, thank you very much. Y'all are AWESOME!!!

R. M.

20:55 23 Nov 24

EDIT: I rated this repair shop Five stars because the manager James and staff were very friendly and helpful with some significant issues I needed to be completed on my Honda CR-V. When all was said and done, they were able to save me money on the total bill. If I need any future auto repairs, I definitely will be returning to this location. I would strongly recommend anyone else needing auto repair work to do the same.

Susan M.

20:16 23 Nov 24

Came in for a tire pressure and battery check. Battery was low and they suggested that I call AAA since the battery appeared to have a year left on the warranty. AAA denied that the battery was still under warranty and would not replace it. I would have to buy a new battery. I decided to have First Tire replace it because they were cheaper and also they filed a claim with AAA on my behalf. They are very professional and polite. They are my new "go to" place for car care.

Michael S.

20:08 23 Nov 24

Fast, courteous, fair price, all around great service.

Deidra R.

15:57 23 Nov 24

I’ve gone to this location a few times for car maintenance and the staff has always been super professional and knowledgeable.

Jerry S.

22:15 22 Nov 24

We have lived in First Colony for 40 years and First Tire & Automotive have been maintained our cars since they opened back in the late 90’s. There Staff are the best and have always taken good care of us through out the years. I highly recommend them!!!

Cindy M.

22:05 22 Nov 24

Easy to get an appointment, work was done in timely manner, communication was good regarding what was needed and what could wait.

Martin T.

20:27 22 Nov 24

Great team. Very focused on the customer. Been using them for years and will continue to do so.

Peter W.

20:26 22 Nov 24

Huge thanks to First Tire Greatwoods. They got us out the door for same day service. Can’t thank them enough for the help. We will return when needed. We continue to use First Tire Greatwoods with a ton of confidence. They go above and beyond to diagnose complicated fixes for our vehicles. They do a great job keeping their customers up to date on everything happening with the repairs and the eta on completion. Dylan has been a real rock star! Thanks!

Errick P.

05:51 22 Nov 24

Went in on a flat tire & Lawrence was very helpful in getting me back on the road. Great customer service.

Candace J.

20:17 21 Nov 24

Always fast and professional! Parker took extra special care during my visit today.

Kristie H.

13:22 21 Nov 24

Polite and timely.Great job

Ray B.

23:33 19 Nov 24

Great service! Thanks guys

Subhasis C.

20:15 19 Nov 24

I arrived at 4:30 PM with a nail in my tire and needed a replacement urgently. The team immediately took my car, found the right tire, and had it replaced well before they closed at 6 PM. Their speed and efficiency, along with their fair pricing, impressed me once again. I've been a loyal customer for eight years, across three different cars, and I wouldn't go anywhere else.

Chad J.

16:22 18 Nov 24

Axel was my initial point of contact and I was immediately impressed by his honest and how thorough he was. There was no need for me to “shop around” and get quotes. Sometimes you have to go with your gut or you’ll waste a lot of time doing all this shopping. Chances are if you’re finding cheaper prices you aren’t getting the same quality of work. I use indicators such as how thorough someone is and their level of customer service and level of detail in their evaluation. Those elements were met as axel explained his reasonings behind why I needed to get certain things done (alignment, tire replacement, break and rotor replacement). It was well worth the money as the car drives smooth, I had been wondering why the car didn’t drive as smooth as it did before and his team got it right on the first try. I didn’t hesitate and as soon as he sent me the estimate I immediately elected to get the work done. They also will help you prioritize levels of urgency on all of their recommendations. Smooth process, great customer service, and this is who I will go to for all of my auto needs.

Tim C.

23:34 17 Nov 24

Prompt service. Provided good informative pictures and explanations of the work being done. Staff was friendly and helpful.

Frank T.

21:15 17 Nov 24

I came to do alightment for my 2010 Avalon, they explained the mechanical conditions very clearly through the pictures taken. I think this shop is very professional and dedicated to customers.Thank you

mike T.

01:40 17 Nov 24

My E250HD running rough. Took it to James at First Tire and Auto at 6 and Williams Trace. They diagnosed it and did extensive work and replaced the intake manifold. Cracked and leaking water. Now running better than ever! Thank you Tuan and James. See you next time. Oil change and maintenance.3. Replace air filter and clean housing..

Bill M.

23:50 16 Nov 24

Friendly service and good value. I would recommend them for all auto services.

Charles P.

21:22 16 Nov 24

Great place, great people!!

Siomara D.

20:17 15 Nov 24

As a single mom it's hard to find honest people to work on your vehicle and do a great job without being taken advantage of. I was not only able to get what I needed fixed, they went above and beyond for me while being fully honest with what was needed on my vehicle, in which I already knew the problem. They fixed the problem and advised recommendations without harassing or breaking other things on purpose. They gained my loyalty and I will be a returning customer. Thank you Tire & Auto for your professional service, booking me speedily during my emergency, and for keeping amazing communication during my car's overnight stay. The whole team did an amazing job from the mechanic to the front desk. Thank you again.

Lori B

14:49 15 Nov 24

Thankful for these gentlemen who looked at my expedition!!!!

Dia S

00:15 15 Nov 24

Great service, excellent communication, repairs in a timely manner. Nick did an excellent job scheduling my appointment. James was excellent with explaining my repairs and costs.

Ray H.

20:22 14 Nov 24

I recently visited the tire shop and had a fantastic experience. The team did an exceptional job diagnosing the issue with my vehicle. Axel was particularly knowledgeable and took the time to explain everything clearly. Thomas and Nathan were also incredibly helpful, providing excellent customer service throughout the process. I highly recommend this shop for their professionalism and expertise!

A. B.

21:07 13 Nov 24

*11/13/2024* Well, they did it again! A GREAT job. I had my serpentine belt and my anti- lock braking system worked on. They did a great job. I am actually going to be bringing my daughters car to be looked at. 3yr. Warranty on work !! 💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜*Wow !! On Saturday, a busy day, First Tire and Automotive actually came and picked up my vehicle and took it to change the oil and do an inspection. I was working, so I was extremely happy they could be accommodating. The cost was very reasonable. They did an amazing job and I will be letting everyone know how awesome I was treated. That is what I call #1 service! Thank you again !!

petronella S.

20:40 12 Nov 24

I found them honest. Another place wanted me to bring my car for brakes. I took my car here for a second opinion. They checked everything and found no problem! I’ll definitely tell my friends to go to them in future.

Charmaine C.

21:57 11 Nov 24

James and the team were very professional in their diagnosis of the issue with my car. They kept me informed as to next steps. My husband and I have been using them for several years and are impressed with the service and professionalism.

Michael H.

20:47 10 Nov 24

Wheel bearing repair was a great experience Happy with service 😊 Thanks Team

Bryant O.

02:20 10 Nov 24

Needed tires badly. James and Nick made some calls and were able to get the specialty sized tires that day. Appreciate the Uber service to drop me off and pick me up. Also, I'm happy that my Synchrony account can be used here. Lastly, they honor veterans with a discount. With all that said, I'm very happy with the care and services received. Thanks again to James and Nick.

Jamie H.

21:31 09 Nov 24

Great service! Christian was super helpful! He got my tire looked at & fixed quickly. Highly recommend!!

H S.

21:23 09 Nov 24

A great bunch of guys. Professional and thorough. We will be going here for all our future automotive needs.

John R.

20:25 09 Nov 24

Great service reasonable price

Fauzty

20:04 09 Nov 24

WOW, GREAT service and clearly a bunch of "good guys". While sitting waiting as my breaks were checked and worked on this morning, a woman had come in with a sweet young girl. I don't know all the details and I wouldn't share everything if I did, but let me just say, she was in a bad place. The guys saw this and did everything they could to make things better for her. The tech got her a battery and it looked like they were just charging for parts for the work she needed done. She was in tears hugging them and I won't lie, I had some tears in my eyes hearing it. I'll definitely be going back to them in the future.

Zohaib H.

20:11 08 Nov 24

Exceptionally honest, they couldn’t fix my car, they told me why. Charged me zero. Even though they spent time.No upsell, no nonsense. If you are looking for a straightforward experience that is about as honest as it can get in the industry, this is the place to go.

Virgilio C.

21:16 06 Nov 24

Excellent service overall. The folks here are very friendly, efficient, and cost- conscious. If you bring your car here, you can be certain that these people will do only exactly what is needed and spend a dime more than what is necessary.

Jimmy G.

20:26 06 Nov 24

I’ve been using First Tire Automotive services for quite some time and have always been pleased with their performance, quality of service/parts, and courtesy. I appreciate the fact they also provide free transportation services should you need to drop your car and return home while they work on it.

catherine H.

21:27 05 Nov 24

Fast, fair, friendly, excellent work, up dates often! Christian was helpful and professional throughout the whole process !10 ⭐️’s!

Jay T.

21:17 04 Nov 24

I was provided a quote and a long list of parts needing immediate replacement on my 2014 MDX from another 'highly rated' place. I called First Tire & Automotive to get a quote for those replacements and I was advised to bring the vehicle in before quote could be provided. Took my car in and to my surprise not one part needed immediate replacement. I was taken underneath my car and Christian showed me underneath the car while it was jacked up and indeed there were no issues with my car. Not a single penny asked. I was impressed with that honesty First Tire & Automotive demonstrated. Would bring my car here for service or any work needed without a doubt.

Adrienne B.

02:08 04 Nov 24

I went in for an oil change, brake check, and multi-point inspection, and I'm so glad I chose this place. They were prompt and offered me a complimentary shuttle ride home and back to the shop, which made the whole process so much easier. Fair pricing and they did a great job with my car. Would definitely recommend to any Katy locals!

John M.

20:42 03 Nov 24

Used them for years and always trusted the recommendations and work.

Manuel Longoria I.

23:24 02 Nov 24

Even when they are busy, their utmost professionalism to fit you in to change a battery is exceptional. This is why both my wife and I have been taking our vehicles to First Tire & Automotive for over 12 years.

Bob S.

20:11 02 Nov 24

Good service. Friendly staff. Fast work.

s.Michael M.

19:22 02 Nov 24

I always have a good experience with these guys. They take care of all my family’s cars and keep them in tip-top shape. They’ve also bent over backwards when the unexpected happens to our cars. Thanks!

leslie h

04:52 02 Nov 24

Very informative information and helpful 👍

Nathan M.

01:50 02 Nov 24

Great service and reasonably priced as well

Christina S.

13:07 01 Nov 24

Stopped in for air in my tires on my way to work and everyone was so nice and more than willing to help!! Will definitely be back! 👍🏼

Trenidad H.

20:47 30 Oct 24

I just went for a state inspection and they gave me the royal treatment! They make sure that you are safe and good to go!…it’s not just for a sticker! They are the best! I will only go here for as long as I need any automotive work.

Chrysler Da C.

19:29 30 Oct 24

Excellent, quick and on time service. Communication is great and all in-depth details shared online and at the pick-up. Genuine recommendations are provided.

Marianne H.

19:14 30 Oct 24

Absolutely great service ! James was very helpful and Manny did a great job repairing my vehicle.Highly recommended !

henry y

00:20 30 Oct 24

Lawrence and the crew are always professional. The best

vMeer

19:10 29 Oct 24

Great experience, will definitely be back for some maintenance. Harvey helped me out and was great.

Wendy W.

19:18 27 Oct 24

This is my go to automotive place for when I need to get my vehicle repaired. Very professional, up front and what needs to be done and pricing, thanks guys for keeping me on the move👍

Cadin

19:16 27 Oct 24

bought a car with a salvage title and got four very necessary and expensive things fixed with them and they had it done in a day and a half and it drives sooo much better ! they’re very transparent w what’s going on with your car. will always come back.

Matt

21:18 26 Oct 24

Always quick to keep me updated. Me and my family enjoy our service.

Mark Q.

20:05 26 Oct 24

Nick was fantastic! He listened to me took my suggestions and advised me that they would only know for sure how much it would be after they got everything apart. It was a 4 wheel disc brake job and the front rotors were deeply worn so it wasn’t cheap but Nick didn’t overcharge me for parts like so many other places love to. They treated me fairly gave me a heads up on some needed items and fluid change getting close to needing done. I’ll be going back to take care of a few needed items soon.

Rigo L.

19:13 25 Oct 24

Came in for state inspection and was out within less than 30 minutes, knowledgeable staff and great service.

Ron M.

15:34 25 Oct 24

I like the transparency of recommended work, supported by photos.

Jenny T.

20:32 24 Oct 24

Always very informative and helpful with all of our vehicle needs. Been going to first tire for many years.

jc C.

19:52 24 Oct 24

Excellent service.

Roger T.

21:49 23 Oct 24

It’s nice to have an auto repair shop we can always trust for candid advice, fair prices and excellent work! If you have not yet tried them, I suggest you consider giving them a try, I believe you’ll be glad you did.

Angela W.

21:12 23 Oct 24

Fast and friendly service. My dealership advised a 4 wheel Alignment. First Tire and Wheel completed a Safety Inspection and let me know the alignment was fine. The saved me a good bit of money! I’ll return for any future service and new tires…

Lilia L.

19:10 23 Oct 24

The best place to take our vehicles for maintenance and tires. Always professional, knowledgeable and friendly.

Brenden N.

14:34 23 Oct 24

You're always a little hesitant taking your car to an auto shop for the first time, well there's no need to worry here! Marvin and Henry had great service skills and my car was fixed quickly at a reasonable price. Highly recommend!

John H.

19:15 22 Oct 24

Still true in 2024.Our family has used First Tire since 2015 for all the service needs of our three cars each with more than 100k miles.. Very thorough. Complete work on time. Competitive pricing. Collaborative—they distinguish between service that should be completed soon and service that may be delayed. Highly recommended.

Joseph A.

17:36 21 Oct 24

I only go to First Tire for all my work. These guys are friendly and professional and always do a great job

Betsy P.

20:30 20 Oct 24

Very friendly and knowledgeable

Brenda A.

20:12 19 Oct 24

Great customer service every time I go

Heather M.

19:14 19 Oct 24

Excellent customer service fellas👌 Did my 100K. Glad to get that taken care of. They made it as painless as possible. I trust them.Thank you for the Uber to/from work plus the other kind service out of the goodness of your heart🙏

Allan C.

19:12 19 Oct 24

A great place to get your vehicle fixed

Robert L.

15:54 19 Oct 24

Two tires failed on my car and Christian was able to get me in and out for tire replacement on the same day with no hassle.

Fred A.

16:27 18 Oct 24

Fantastic service and very accurate on time to complete the service. Very open about letting me know what was needed and never pushy about additional items needed. The fact that a ride service was available was incredible. 5 star.

Elliott G.

15:49 18 Oct 24

Great service as always, thankful we found this place to work on our vehicles

Erin B.

19:15 17 Oct 24

Excellent service with such personal attention for my elderly parents.

roiko O.

14:59 17 Oct 24

After an extensive searching, reading credentials, reviews of multiple shops within 10 mile range around Katy, and after using multiple shops over the years since moving to Houston Texas area, in search of a shop, mechanic I can trust , like my old mechanic for 20+ years back in San Francisco, California, We’ve gone so close and the trust was soo solid that we have considered each others like family, not just between him and I, but our families as well.Now back to FT &A at the present, as mentioned I’ve been to different shops, including the dealerships ( yes plural) gone are the days where using the dealership gives you a piece of mind that you and your vehicle will be treated right, I dropped off my vehicle at the dealership for front suspension issues, dropped it off and I was told I’d get a phone call in the morning, morning came and went, no Ford dealership call or txt, so I called them for status on what extent my vehicle needs repair, I was again promised by end of day, again it came and went , not even a courtesy call or txt, fast forward to a week after drop off, and after sending me a lists of what needs done, gave me a quote ( VERY STEEP), before I agreed, I called my second Father ( mechanic) back in SF, he was so upset for me that he was ready to fly to Houston and do it himself, his wife told me ,but i stopped him cause it’s NOT the best option ( for a lot of reasons).I got dropped off the dealership with one goal, that is, to take my vehicle out of there, and did, I was heading home when I was rerouted because of all the construction and the cars double parked on the side road to pickup their students,I ended up still stuck right in front of FT & A , and when I noticed the signs I thought maybe I’d stop and park on the side, check the reviews and credentials , and out of frustration and fear that my suspension would come undone underneath as I drive it home, I went in and I was greeted by Nick who was behind the counter, I explained briefly what the issue is, and handed him the unfinished work order from the dealer, Nick very professionally explained everything, they would start with the paper from the dealer, but will also double check to make sure what’s in the paper is what needed to be done or not, he even explained the process they’d do, also explained the type of parts that they’d be using on my vehicle, right there alone I was already impressed and my old mechanic who was listening in in my phone, he did a double tap sound in my phone indicating he agrees, so I left the vehicle for them to do exploration , called me before the days end and again explained in detail what they found out, along with a written W.O. Detailing every item, including one item the dealership listed as bad , but FT&A ruled out as , an unnecessary upsell from the dealership, Nick gave me a initial , ballpark quote me an Original amount based on what the dealership report, and that alone is an indication that Ford was over priced, waaay overpriced for the same exact job, compared to FT&A, so I was sold and decided to let them work on my vehicle and do the fact finding., Nick called me the next morning before they get started and as mentioned earlier one item on Fords list was found to be not and issue and that saved me a good amount of the total bill, so I signed off on everything, but minutes after I hanged up I called him back to add few items that nick identified as “need” to do, i initially turned it down , i was so caught up with what I was saving from the initial quotes, but since I did wanted to do a tune up before the suspension issue showed up, I called em right back up and asked him to add the Tune up , which bumped up the cost higher than the original quote, but atleast this one I know is needed. Great job FT& A crew! Nick was very honest, professional and after interacting on some of the actual mechanics that worked on my vehicle, I knew I found a home for my vehicles, and most of all Faith restored, knowing people are still Trust worthy. I’ll definitely ask my friends to give em a try .

Dan S

14:01 17 Oct 24

Friendliest mechanics ever. Also they didn't overcharge me or find extra things to fix, so that was great

Shayan P.

19:54 16 Oct 24

Easy communication great serviceThey get the parts in quick no matter the job and have it done for you

Camille B.

19:13 16 Oct 24

Knowledgeable staff and great service. Would highly recommend!

Jaturachai S.

20:26 15 Oct 24

excellent job!

xmen1bishop D.

19:18 15 Oct 24

The staff at First Tire & Automotive are simply awesome! Axell Coll, who was the manager on duty, was very transparent and helpful when it came to me having questions/problems with my truck. He not only answered my questions, he also provided a step by step plan of action and gave me a time when the work would be completed...and he was dead on! I highly recommend this shop for all of your car/truck needs.

Steve

19:11 13 Oct 24

I have a PCS coming up soon for the military. And these guys were most helpful and supportive I found in 3 states. I will gladly put new tires and do maintenance on my vehicles here in the future. They offer military discount as well. Not to mention they called and paid for an Uber to and from my residence so I didn’t have to stay and wait in their shop office the whole day. Finally, they took care of me immediately, didn’t have to wait several days for an appointment. Gotta love Katy, Texas. God bless.

Abraham N.

19:10 13 Oct 24

Evan and his team are the most honest mechanics I have ever known. For the last several years, I have referred my kids, mom, siblings, friends, and colleagues. Tires, mechanical issues, or just a checkup and/or questions, they will help you. And yes, they can even help you with your Tesla!

Rix M.

18:05 13 Oct 24

Fast and friendly service.

bobdawson1

19:17 12 Oct 24

Needed a new battery. First Tire and Automotive staff were very helpful and got it changed out in just a few minutes and at a reasonable price. Highly recommended.

Javier D.

03:04 12 Oct 24

Very courteous and helpful

Carolyn A.

20:13 11 Oct 24

Took car in for an inspection, which was performed thoroughly in a timely manner. Thank you!

Roy C.

19:48 11 Oct 24

Had an appt. They took my car on time and did a great job

Donna C.

19:12 11 Oct 24

Very professional and friendly service. They worked for a long time to solve my air conditioner problem and the price was very fair.

Tam O

15:29 11 Oct 24

Courteous and helpful. The work was done to completion and I did t feel like they were trying to find other issues or price gouge. The complimentary Uber ride to and from the shop was an added benefit.

Hal M.

19:10 10 Oct 24

Always professional, always friendly - the staff knows us and They seem to know all of their clients. Service is very good.

4k A.

19:14 09 Oct 24

Got the issue resolved

Lieh C.

19:14 09 Oct 24

Very professional and fast service on my vehicle state inspection, will definitely come back for other services.

Florette E.

16:56 08 Oct 24

I needed tire air pressure . I did call this place and they told me to come and they would help me. It was fast and free. Thank you for your help !

Don A.

19:35 06 Oct 24

This First Tire has been our family shop for some time now, Evan takes good care of us and our vehicles. We could never go else where. 5 star visit, every visit!!

R F

19:11 05 Oct 24

Excellent and professional

Stephen S.

19:11 04 Oct 24

Great service. Thank you

Ellen K.

17:38 04 Oct 24

Great service! I like their online breakdown of pricing and ability to choose which services you want to receive on your vehicle.

Nagraj E.

19:26 03 Oct 24

Highly competent and friendly people. Work was done on time and at a reasonable price. The location being at Hwy6 and Williams Trace is ideal for people in Sugar land. Recommend strongly for all auto related problems.

Freddy

02:15 03 Oct 24

Great service over all. Highly recommend this place to serve your vehicle. I’ll come back again.

Brett C.

21:41 01 Oct 24

Excellent service, great communication, solid work every time

Matt F.

19:24 01 Oct 24

My go to place for anything I can’t fix on my vehicle, and they always deliver. Staff is always prompt, professional and courteous, going above and beyond regularly. Hard place to get to, but well worth it once you’re there.

sergei T.

19:20 01 Oct 24

Excellent service, friendly staff

Peyton F.

19:18 01 Oct 24

Will be going back next time I have car issues. Informative, honest, and friendly service!

abim E.

19:10 01 Oct 24

Excellent service!!!

Austin M.

05:14 29 Sep 24

Axle is great! He is very helpful with just giving advice and is a very honest Mechanic.

Leslie R.

19:18 28 Sep 24

It's unfortunate when our vehicles have issues. Fortunately First Tire and Automotive take great care of us.

Michelle p

19:15 27 Sep 24

These guys are the best and very quick and thorough! Good pricing. Thanks again!

bob

19:10 27 Sep 24

Always top notch service. We trust First Tire & Automotive especially over big box stores and many dealerships.

Ryan C.

19:11 26 Sep 24

The entire team was patient & helpful while assessing and fixing my vehicle.

Calvin J.

00:08 26 Sep 24

They towed my vehicle in and completed all the necessary services.

Robert J.

22:28 24 Sep 24

These guys are the best. Professional and honest.Glad they are taking cares of our Hondas!

Mike S.

21:36 24 Sep 24

I started using First Tire and Auto as a result of the way they helped my wife and a minor problem she recently had. I was in Wisconsin for work and I got a call from her. MYCAR WONT START! RIGHT! She got on the phone and called Axel for assistance it was near closing time and he offered to help by giving a jump. Fortunately he didn’t have to come , however, the fact he was going to come and assist went a long way for me. I have used them twice since then and will continue to do so.

Annelea S

00:02 23 Sep 24

Incredible service, super friendly staff, fantastic experience! I'm not taking my vehicle anywhere else!

Jessica A.

19:51 22 Sep 24

Exceptional service. I found a nail in my tire on a Friday night and thought "great it'll be Tuesday before I get anything". I went in first thing Saturday and Ryan met me with a friendly good morning. He was able to locate a tire, gave me an estimated timeframe, called before the time provided and I was out the door quickly. I will definitely use them for all future needs.

J Y.

19:07 22 Sep 24

First always has been good to us. We have stayed with them for over 20 years- may be close to 30z

Cristal C.

19:06 22 Sep 24

Friendly staff, Upfront pricing, photo review of vehicle, and free shuttle service.

Sandra Alyse W.

23:58 21 Sep 24

The usual competent, courteous, and quick job with thoughtful support, too. I continue to appreciate this business

Walter H

22:17 21 Sep 24

First Tire and Auto came through for us again. Had to replace 2 tires and get the rims repaired. They were able turn it around in a couple of days. I always trust my vehicles to be repaired right at First Tire with James and his crew.

Alex T

19:30 21 Sep 24

I appreciate axel and the team there. I always have a pleasant experience and will keep coming back!

Larry L.

19:43 19 Sep 24

Always good service!

A K.

19:23 19 Sep 24

We have been going to First Tire and Automotive for 30 years to get our cars serviced. Their customer service is exceptional. The management, James and his colleagues truly care about their customers. They keep maintenance records and proactively alert us when we need manufacturer recommended maintenance. They always call and get our approval before any repair work.

Bryan W.

19:32 18 Sep 24

Hard to find anywhere more trustworthy and affordable. Clearly outline the work needed and recommendations. They've taken care of both of my vehicles in quick order and haven't pushed anything unnecessary.

Chris C.

19:23 18 Sep 24

Came in for a simple state inspection. They were thorough and completely transparent with PICTURES to show work that has been done. Highly recommend.

Judy B.

15:31 18 Sep 24

Nice local business for our car repair. Close. We can drop off and pick up later

Tim Z

20:12 17 Sep 24

Service was fast and on I recommend this place，schedule with my appointment time. The office and waiting area were clean and comfortable. Everyone I spoke to was friendly and professional.

Brittani L.

19:33 16 Sep 24

Great customer service and got me back on road fast!

SONIA B

19:48 14 Sep 24

I have been going here for the last 5 years!!! I always have the best experience when I go there. They keep me up to date on my car in a timely fashion. I am always made aware of my cars maintenance needs. I am educated to my choices. I would highly recommend this awesome team.Just went back again this year 2020. New this year text and pictures as the technician works on your vehicle. Two new tires,front expected and back brakes (unexpected but necessary) oil change and inspection. Phew!!! Thankyou Marvin for setting up my appointment. Thank you Chris for welcoming me in. Thankyou Evan who always remembers my name.They always let me know what is going on with my vehicle. Marvin kept me fully informed.

D.L. W.

19:46 14 Sep 24

Great service, reasonable price.

Ali R.

20:57 13 Sep 24

The experience was best quick and best customer service, I got here for my wheel alignment it was done within an hour. Highly recommended!!!

Ana Gispert F.

18:04 13 Sep 24

Es un taller súper bueno el trato agradable de todos y se dedican muy bien a lo q hacen lo recomiendo 100%

Mark M.

22:52 12 Sep 24

I’ve been a customer for more than 25 years. First Colony Tire & Auto is reliable, competent and qualified.

Kay P.

21:30 12 Sep 24

This is my “go to” place for my car.Always professional, friendly and helpful.I have been by eleventy million times to have the tires checked when that light comes on.The guys are unfailingly friendly and stop what they are doing to check.Always accommodating!!Totally trust my car is being treated by honest professionals!!

A M.

22:34 11 Sep 24

Long time customers. Excellent service. Honest and polite staff. Always happy to refer anyone needing auto care services to First Tire and Automotive.

Nadine T.

22:18 11 Sep 24

Christian was great, he took care of my truck needs, he took time to explain everything to me in detail and he showed genuine care and concern for my vehicle needs, I will definitely return there for all my vehicle service.

Kenny T.

19:47 11 Sep 24

Overall, my experience was good. Harvey and the rest of the team were transparent with the repair process and patient with my questions or concerns. There was a bit of a minor hiccup with a clip causing noise in my vehicle after I left, but they were able to diagnose and fix the problem.

Dee Ann C.

20:00 10 Sep 24

We've used First Tire for many years, and they always give fast, friendly service!

Robert S.

19:06 08 Sep 24

Excellent service and good quality work

Amando S.

19:47 07 Sep 24

This is my family’s choice of a car service and repair facility.

Karan V.

19:41 06 Sep 24

Great experience. The service and staff that work there are so polite and respectful and explain everything that’s going on with my vehicle. Will definitely be back. I highly recommend anyone that needs service on their car or tires.

Dana L.

19:14 06 Sep 24

Great customer service. Friendly and thorough.

Jade R.

19:13 06 Sep 24

Great customer service!!

R G

19:12 06 Sep 24

Amazing customer service!

Matt M.

18:31 06 Sep 24

I had NTB tell me I needed new brake pads on my rear brakes. Got a second opinion from FTA and pads were all good. Very trust worthy shop. Been going here for twenty years. Thanks FTA Greatwood.

Chuck B.

21:20 05 Sep 24

Fantastic service as always. Mario and his team are the best. Been their customer for almost 20 years.

e r

19:19 04 Sep 24

First tire and automotive in Greatwood are simply the best ! Thank for awesome service.

jiaher T.

20:43 01 Sep 24

Great service.

Rahim H.

19:09 31 Aug 24

Always great service at a great price.

Linda P.

00:22 30 Aug 24

August 2024 Update: Eldridge Store Manager Lawrence and Service Advisor Lamar are very helpful and friendly folks. It is also much appreciated that a staff member will take you home or pick you up if your car needs to stay longer than you want to wait in their comfortable waiting room. I have their Tire Package so can stop by for a quick check on tire pressure or if a Check Engine Light comes on!-------------I have been taking my car to First Tire on Eldridge for about 8 years. I feel they are straightforward and don't try to push for services I don't yet need to do. Manager Luis Gonzalez is a very nice guy and takes the time to answer all questions. If there is an unforeseen issue he will make it right. I also appreciate the complimentary rides to and from home so they can keep the car for a day or overnight.

Jeremy W.

20:27 29 Aug 24

I've been here several times in the last few months for different vehicles in our business fleet. The team is always friendly, helpful and most importantly honest. Prices are fair and the work is performed quickly. I am happy to keep using them and recommend them to friends!

Jamie L.

19:14 29 Aug 24

I got my dead battery fixed and oil changed very quickly. I feel like the price was fair and they cared about the health of my vehicle. I will be returning for everything I need for my car.

Kerry Y.

18:18 29 Aug 24

I highly recommend First Tire & Auto for their professionalism. The service provided is excellent & they address all concerns in a timely fashion. The follow up is also really appreciated. Service with a smile! Thanks, Mario.

Karen V.

01:30 29 Aug 24

Wow wow wow! This place is state of the art! You never have to question if they checked everything or if they actually did the work. They took photos of everything. They’re definitely getting my repeat business. Even the price was very competent. I will be back. Thanks guys!!

Dean N.

19:40 28 Aug 24

They have taken auto repair from the local garage to a professionally run service business. I love their approach of tiering the service recommendations from need to now, do soon, do eventually to keep your car or truck running at is best. It is a consultative approach that I like.My consultant the last several visits had been Christopher. He has been great to work with. I trust him and his company. Trust is the most important factor I look for in a car repair partner. Price is second, but the pricing is very competitive too.

Bert S.

23:02 26 Aug 24

Went in for a pre purchase inspection on a pre owned vehicle I recently purchased. It was a thorough inspection and the associate who helped me explained everything in great detail! 10/10 would recommend again!

Chris S.

23:23 25 Aug 24

Harvey and james are the best hands down. Never is there any bs when it comes to them. They are very out going and respectful in every aspect. Highly would recommend harvey or james to deal with.

Henry R.

19:27 25 Aug 24

Worked us in early morning. Left car and gave a ride home. When ready picked us up. Everything done as promised for a reasonable rate.

Melissa

19:06 25 Aug 24

I was pleasantly surprised at how clean and comfortable the waiting area was! Very kind and professional staff, will definitely visit again.

Omer F.

20:30 24 Aug 24

I’ve been to this place before for repairs, and gave them an excellent review at that time, but this was the first time I took my vehicle for service and had a great experience yet again. They ran the diagnostics, provided me the detailed report, and charged ONLY for the service that I had requested (oil change). And the amount they charged for the oil change was better than what I had been paying. I recommend this place without hesitation!

Debbie P.

19:20 24 Aug 24

Always helpful, professional & friendly!

Giang D.

19:12 24 Aug 24

Thank you for all the detailed services you provide

Judith V.

19:11 24 Aug 24

Went to have an inspection and my oil changed. They had my car finished at the requested time . the shop is clean, the people are friendly and very informativeI will be back#Ive been coming to Frst Automotive for 5 yearsI just bought a used car and immediately took it to First Automotive to be checked out. I feel confident that I have a better than new car thanks to the great and thorough service I always receive.

D N

17:34 24 Aug 24

Fast courteous service.

belinda M.

22:54 22 Aug 24

Good honest people!! Will go back,,Went back 2 weeks later, to get my front breaks done!! VERY HAPPY WITH THERE WORK!!, will go back for rear breaks at 60.000 miles. JOB WELL DONE👏

Victoria H.

21:04 22 Aug 24

First Tire and Automotive in Greatwood is our go-to for servicing our vehicles. Always courteous, professional and willing to go the extra mile to find the issue and fix it.

Paul P.

20:47 22 Aug 24

I was going to take my car to the dealership but they assured me they could do all the work there and when my wife picked up the car after was done she texted me and told me she was very happy so the moral to the story is happy wife happy life

T S

20:40 22 Aug 24

Havrey took care of me (and the actual mechanics)! But Harvey’s customer service is STELLAR! Alignment was cost effective.

Mark P.

20:09 22 Aug 24

Went in for a tire repair. James and crew took care of it quickly as always. Thanks so much!

Noel Cruz W.

19:58 22 Aug 24

Awesome service! Very professional

Tom M.

19:48 22 Aug 24

Been going for years with all the cars I've had since they opened. Worth possibly paying a little extra for trustworthy mechanics. Reliable and dependable is so important. Always polite and friendly. They provide a ride if you need one.

Jake G.

22:29 19 Aug 24

They told me exactly how long the wait would be, offered me a free shuttle service home and back while my car was being worked on, and helped me figure out the issue! Super affordable and great service, It’s hard to find a good mechanic so I’m glad to have found them!

Gazelles G.

14:50 17 Aug 24

First Tire and Automotive came highly recommended by my son TJ. I trusted my son so once there.we were greetedwith a friendly, professional Dillard he was able to answer all my questions with confidence; as a new customer it made it easy to make the decision to leave my car with the shop. I'm well pleased. The amount quoted was the amount paid. Thank you Dillard.

Gregory B.

19:43 16 Aug 24

I am a loyal customer of 10+ years now. First Tire does great work and makes honest assessments too. Highly recommended.

Chris W.

19:40 14 Aug 24

Quick, fair repair. Great attitude.

Evan M.

19:12 14 Aug 24

Parker is legit!!! Got my brakes taken care of smooth and easy. David was knowledgeable and fun to chat with. James is a real honest guy who shoots straight! He's super knowledgeable and was answering some questions I had about my Honda! I'll definitely be back for repeat business.

Brittany B.

17:53 14 Aug 24

I’ve finally found an auto shop I can trust! Dylan & Evan were so helpful and kept me updated through every step while they were troubleshooting an issue with my truck. These guys were top notch as far as customer service goes and that includes the mechanic I got to briefly meet, Josh. Very knowledgable as well! I have a modified truck so it can be a bit of a pain to work with but these guys were up to the challenge and even through some issues they tried absolutely everything they could before advising me I needed replacement parts. I truly can’t thank them enough and will be sharing my experience with all my friends and family. THANK YOU AGAIN GUYS!

Joey N.

16:45 11 Aug 24

Friendly staff. Work done right on time at reasonable price. Nick was my service advisor, very nice and proffesional.

Jime F.

19:33 10 Aug 24

I was extremely impressed with the exceptional service delivered by Marvin. His professionalism and thorough explanation of each step were truly commendable. I greatly appreciate his efforts and will definitely return.

Reylier R.

16:10 10 Aug 24

Exelente trabajo,muy amables , nos vemos pronto , MUCHAS GRACIAS

Ramsneh J.

19:46 09 Aug 24

Best experience. I really had bad experience with Toyota service center with my break works but these guys did best. Harvey was very nice. Definitely recommend this place.

Andrea Prada S.

16:34 09 Aug 24

Great service, will definitely come back!

Allan S.

19:14 08 Aug 24

First Tire just replaced all the brakes, rotors and sensors on my Range Rover Evoque with a 3 year warranty on the work. The dealer was going to charge me almost 50% more. Everything was done and turned around quickly and my car brakes have never been better.

Viki M.

19:38 07 Aug 24

Did a great job. Great service and communication throughout process and in a timely manner. Ryan was great!!

clint H.

19:23 07 Aug 24

Christian and the guys here were very friendly. Had my motorcycle inspection here. Showed up for my appointment and they promptly completed the inspection with no complications. Great work. Satisfied customer.

Joseph Emmitte S.

19:11 06 Aug 24

Great service, very helpful.

Dee S.

19:57 05 Aug 24

I have used this location for new tires, battery and general repairs for about 6 years. I've always been satisfied with the work done and the courtesy at the front desk. I trust the recommendations and work.

Nix “NixScrapolla” S.

18:05 05 Aug 24

Love the staff here. This has been my shop for 20± years. Fair prices with great customer service! You'll love it here too.

Allwell A.

19:26 04 Aug 24

It was my first time at this location and I was very impressed with the quality and professional service provided. I decided to transfer service of my other vehicles to this location in the future.

Danita D.

21:34 03 Aug 24

Very pleasant & friendly people. Professional. Not a long wait at all. Very Clean comfortable

Ana M.

00:05 03 Aug 24

1st time coming here. I had a great experience despite my car issues. James and Nick were super helpful explained in detail what was needed and why.They were able to get repairs done same dayand made it as accommodating as possible for my 2 year old (play a movie on Disney+ for him.)I loved the follow up report via text (multipoint inspection with photos).Thank you all for the suburb customer service.

Sabiha B.

03:58 02 Aug 24

I have been using First Tire & Automotive, Eldrige and briefly Highland Knolls Drive since I first moved from Minnesota. They have given me impeccable service, and shown great integrity and reliability. Being a relative mechanically and technically, uninformed driver I have come to depend upon their honest appraisal of my vehicle and good advice on its needs. I know I am in safe and honest hands.😊

richard B.

21:40 01 Aug 24

The work was done quickly and professionally. They are the best. Christian let me know what maintenance was coming up, what could wait and what needed to be done immediately. They are honest and very thorough, a rarity these days.

Tet T.

21:24 01 Aug 24

Everybody at the front was courteous and fast service. I had my vehicle inspection at 11 am. Took me only less than 30 mins to wait....

Pat J.

20:00 01 Aug 24

They replaced our car battery.

Serena S.

19:17 01 Aug 24

Such a nice group of individuals that work @ First Tire Automotive, always friendly! Don’t sell you things you don’t need.

Ryan R.

14:53 01 Aug 24

Top tier service. Highly recommended

Ashley M.

13:02 30 Jul 24

Always dependable. And easy to get in and out.

Alex K.

22:13 27 Jul 24

I have tried a few auto repair shops in Katy TX and First Tire & Automotive in Cinco Ranch has always been able to fix any issues I’ve had with my vehicles.

Suzie C.

21:59 27 Jul 24

Highly recommend! I have always gotten great service and I love that it is in my neighborhood. They are honest and fair and do amazing work. James and Nick are the best!

D M

17:02 27 Jul 24

Awesome service! Easy, thorough and worth every penny. James was great! Whole process was transparent, problems explained and options given. This will be where I go now for any car issues in the future. I highly recommend First Tire & Automotive!

Gerry A.

19:29 26 Jul 24

Went to have shocks installed on my gmc sierra at first tire automotive where i found the service was professional and done on time. Service tech explained the cost and delivered at promised.

Sharon B.

18:38 26 Jul 24

Everyone was very courteous and efficient, job was done in a jiffy, waiting room was clean and comfortable.

Elias O.

23:53 25 Jul 24

Very helpful and will take you to your business or home if needing to leave the vehicle overnight. Definitely recommend this location

KirCam A.

19:32 25 Jul 24

Jonathan was a pleasure! Great guy and great service. The waiting area is very comfortable, more so than any mechanic shop I ever go to. They go above and beyond. Highly recommend

Michael B.

19:12 25 Jul 24

Very pleased with the servicesI received.

Diana C.

14:29 25 Jul 24

Excellent service! My car was showing the tire low pressure signal. I took it to First Tire & Automotive and they found one of my tires had a nail in. They completed the evaluation and fixed the problem in 20 min.Quick, efficient and friendly team!!! I will come back for sure!

Patricia K.

13:55 25 Jul 24

First Tire & Auto has done a great job taking care of my (old) car! I trust them to help me stay on top of routine maintenance. Very reliable and professional.

cynthia H.

19:11 22 Jul 24

The First Tire mechanics enjoy a solid reputation as some of the best in the city. Thorough, efficient, and affordable.

LILIANA G.

21:37 21 Jul 24

Recomendados, el servicio q me brindó Sánchez fue excelente,,,, pudieron solucionar el problema de mi carro de forma rápida y profesional

Ann D.

23:08 20 Jul 24

Got an inspection, easy, also a few recommendations on fluid replacements. Polite, friendly, prompt, nice waiting area with large windows, wifi & very comfortable seating.

Bryan C.

16:51 20 Jul 24

I was in town for a baseball tournament and had tire trouble, Axel and his team took super good care of me and got me back on the road! The shop was super clean and staff was very nice! They even took the time to look my vehicle over to make sure I didn’t have another unexpected issue. If I’m ever back in town and need assistance with my vehicle this is the shop I’m going to!

Tena S.

22:21 19 Jul 24

Great people and service! They have really gone out of their way to help us. Thanks so much!

Charles C.

19:35 19 Jul 24

Evan and Christian are very knowledgeable, accommodating and friendly. Repaired my wife’s car the same day so we could meet our travel date. I’ve been going to them for 17 years and will continue to.

R F

19:11 19 Jul 24

Excellent and professional service

Jeff K.

13:17 19 Jul 24

went to have slow leak repaired. Scheduled time. They were prompt. Fixed leak. Discussed tire condition and options, didn't push to sell a new tire. Also identified a squeak which was front brakes - changed out at reasonable price. Overall good experience.

Thanos Θ.

19:11 18 Jul 24

Great service, very helpful staff.

Brendan L.

22:34 17 Jul 24

Called and spoke with Christian on getting a wheel alignment. He was courteous and responded that the service can be performed on that day. Took the car there and Christian politely got the car and performed the wheel alignment and offered me and my husband a bottle of water. He also took time to explain the condition of the before and after the service and followed up by sending the information with detail pictures via phone for our record. Will gladly recommend anyone to take their vehicle to this company. The job was done in a timely and professional way. Thanks Christian for your good customer service.

Kara B.

19:11 17 Jul 24

Enjoy, talking to Christian he knows his stuff!!! Thanks! Love bringing my car her and super helpful Uber services! Would recommend them to everyone!

heng Y.

03:48 17 Jul 24

Very professional as always

Cde

19:06 14 Jul 24

This store is professional and updated. I love that they guarantee their work and parts for 36,000 miles or 3 years. They give me coupons and breaks on prices from time to time that I greatly appreciate.

P S

20:48 13 Jul 24

Great and Fast service. Great experience.

randal J.

19:09 13 Jul 24

Outstanding service! Great knowledge and detail!

Chris C.

19:49 12 Jul 24

Fast turnaround and excellent service. Overnight drop off available!

Abel P.

19:37 12 Jul 24

I had a great experience at this business! Mike and the manager (don't remember his name) were clear on what needed to be fixed, were not pushy, and everyone was friendly. Competitive pricing. Very recommended!

Manuel C.

19:11 12 Jul 24

Excelente servicio y atención

David F.

19:07 07 Jul 24

They helped me out a few times when I had car problems

Kelly M.

19:06 07 Jul 24

I worked with Christian. He was able to get my inspection done quickly and kept me informed the entire time.

Salim A.

03:40 07 Jul 24

A wonderful Masjed with a nice community

Greg B.

19:22 06 Jul 24

James and Nick, the service manager and Manny who works on my 1997 jeep Cherokee and other cars have always done the best job. They’ll take care of you and don’t forget to ask for a discount.

Paul L.

21:28 05 Jul 24

Made appointment and work was complete very timely.

Ronald P.

19:12 04 Jul 24

Great experience every time I go there. Very professional people working there.

Martha C.

06:54 04 Jul 24

Gave all my concerns to Dillon about how I was very disappointed with a previous diagnosis. He scheduled the soonest appointment. Fixed the problem.

Douglas C.

19:50 03 Jul 24

Needed to have the wheels aligned on my daughter’s car. Called First Tire and Automotive Greatwood for an appointment and received friendly, professional advisor assistance to start my experience off on the right foot. This was followed up with quality service that paid attention to detail and a full explanation of my cars status. A true “5 star” experience!

Gio Rod (.

21:03 21 Jun 24

James was very professional

Reginald H.

16:10 19 Jun 24

Great customer service

Sharmila S.

21:30 17 Jun 24

I have been with this place for 3 years and love e the place very honest people and technician, they work with you.I would recommend this place.I

Therkel R.

23:42 15 Jun 24

Very professional and on time.

Aren A.

22:03 15 Jun 24

Always helpful, professional work.

Jennifer E.

17:41 15 Jun 24

Such great guys. They gave honest and transparent prices. Cars as good as new

Pat G.

15:37 15 Jun 24

I appreciate the professionalism and positive communication of the staff. I am welcomed as a repeat customer. Their service is completed and in a timely manner. I clearly understand their recommendations for future service to keep my car in good condition as I travel the highways.

WesG2311

15:08 15 Jun 24

Customer service great. Very detailed on what they worked on your car and they show you pictures what else need to be done. Lobby was nice and clean. I recommend this shop.

Amanda P.

00:52 15 Jun 24

Friendly, quick, great service!

Kurt K.

19:08 14 Jun 24

Employees were polite and personal—there’s a nice lobby to wait in and it doesn’t take too long.

Lenny M.

22:40 12 Jun 24

Great Shop . Fast service . Great communication. Job well done . I will return with son’s vehicle .

Fuzileiro N.

00:10 12 Jun 24

"I'm thoroughly impressed with the service I received at FIRST TIRE & AUTOMOTIVE! The team did an outstanding job changing my tires quickly and efficiently. The price was fair, and the quality of work was top-notch. My car feels safe and secure on the road again. The staff was friendly, knowledgeable, and kept me informed throughout the process. I highly recommend for anyone needing tire services. They've earned my loyalty and a 5-star review from me!"

Isha D.

15:04 11 Jun 24

Excellent customer service.

Scott K.

23:18 10 Jun 24

Gave me a breakdown of everything up front and did great work. Excellent customer service.!

Hilary D

21:09 10 Jun 24

I love working with James at First Tire and Auto even though they're labor is at a higher rate than most I have compared to, First Tire offers a warranty, and that peace of mind is worth spending the extra money.

Michael P.

17:18 10 Jun 24

Great experience at this place. I came in same day due to a tire leak. They brought me in and took care of things really fast on a Sat morning! Nick, working the front was great!

Sidney S.

16:19 10 Jun 24

I am so so happy I went here!!! I’ve tried to get my AC fixed 3 times somewhere else and it kept breaking on me, but they finally did it here!!!! It’s working so great and I loved how thorough and helpful they were about everything!!! And at such a great price!!! Thank you to James for explaining things perfectly to me and getting my car all ready for a big roadtrip!!! HIGHLY recommend!!! Best experience I’ve ever had with an automotive shop!!!

Adrian R.

19:02 08 Jun 24

Excellent service, I align and balance my truck there. PERFECT.5 starts.

Catherine C.

23:37 07 Jun 24

As always, they provide great, honest service.

Brandon

22:28 07 Jun 24

Stopped by for front end alignment. Techs did full diagnostics with easy to read report with pictures and included fair pricing for when im ready. First time customer. I will definitely return. Everything checked out. If loking for an honest mechanic shop try here

Marvin G.

22:09 06 Jun 24

Awesome hospitality and great service! Axel(manager) was very knowledgeable & very attentive. Highly recommend! If you need some tires or auto service. Shoutout to Nathan(technician). Thank yall!!

brenda K.

18:40 06 Jun 24

Great service have been coming here for over 20 years.

Don M.

03:15 05 Jun 24

Reliable and fair priced.

Justin S.

14:19 03 Jun 24

They found a little piece of metal I my tire I would have never found. They were extremely accommodating. Polite to the fullest and engaged. Thank you and I will be back. They gave me an estimate on needs and I am in. Thanks again!

Ricky

18:34 02 Jun 24

Took my car in to get the AC fixed. Came here to get quoted and was definitely cheaper than other options around area. Was able to get everything fixed up and it also comes with a 3 year warranty. Will definitely be coming back in the future.

Diane L.

19:15 01 Jun 24

I have been going here for many years. First Tire and Automotive has always taken good care of my vehicles. Everyone there is always professional and helpful with any questions I have about my car. Thank you!

Cherie S.

18:06 01 Jun 24

I made an appointment online. Even though they appeared busy my car went back within a few minutes. There were a few suggestions for repair besides what I came in for but there was no high pressure to make these repairs, more like educating about the problems. I appreciate the professional & friendly approach & my vehicle was driving much better than it did when I came into the shop. Thank you!

Omar V.

13:21 01 Jun 24

Un lugar agradable y los muchachos hicieron un excelente trabajo su sala de espera es muy cómoda y confortable de verdad lo recomiendo. Muy confortable

steve O (Tha G.

23:12 31 May 24

Marvin was very helpful!! He took the time to explain in detail what was wrong with the vehicle and offered a few options in terms of repair service options. Highly suggest this shop and ask for Marvin.

Mark L.

21:17 31 May 24

We've been going to First Tire for 20+ years. They always treat me and everyone else I've seen there with kindness and dignity. They'll tell you what's wrong with your car, give you a sheet that shows all the details, and work with you to find a solution. I highly recommend them for all your car needs.

Pansy Wing G.

19:02 31 May 24

My auto is 12 years old. It runs great because of the great care from First Auto on Eldridge.

Jamie L.

18:05 31 May 24

Fast and friendly service!

Sara P.

14:28 31 May 24

I Called first thing in the morning at 7:00 am to see if they could replace a headlight on my husband’s SUV before 8:00 am (when he had to leave for work). They said they didn’t know if they had the part unless I came in. If they had it, it would only take like 5 mins to replace. So I rushed up there to see if they did. Unfortunately they did not have it, but their supplier was just 1.5 miles away and got it to us in 20 mins. All together with bringing it in and waiting for the part and the installation, it was only 40 mins and I was able to get my husband’s car back to him before he had to leave for work. This was impressive as they could have told me to go somewhere else. It wasn’t an expensive job but they really valued my time and that’s why I am giving them a 5 star rating. Thank you so much and I will definitely return for more regular maintenance going forward.

Patrick L.

12:32 31 May 24

The staff is very responsive and I like that before they do any major work, they will give you a an assessment report. I’ve been going to the Williams Trace location for years and it keeps getting better.

Christopher C.

14:22 30 May 24

I was a little hesitant at first because I heard some complaints about the new management, but I went ahead with them anyway. It was fantastic. They were swift, communicated with me frequently to let me know progress and timing, their systems for inspection and what work to accept/decline are simple and helpful, and they help you get a ride to and from their shop if you only have the one car. Very impressed with their work.

mamuwallde

22:06 28 May 24

Very friendly fast service very knowledgeable

Bianca E

21:11 28 May 24

I got my oil changed for 57.00 and waited 1 hour and 15 minutes. Friendly staff at the front desk. Water and a comfy coach were provided. I wish the wait wasn’t so long, but they got the job done.

Leroyce H.

21:07 28 May 24

Made getting care repaired easy.

Teresa M.

00:14 26 May 24

Everyone is so helpful and professional. We have trusted our family’s cars to this facility for over 20 years and will never go anywhere else. James is like a family friend, he takes such great care of us, as do the other service adjusters. The mechanics are top notch. I would highly recommend this establishment.

Xavier E.

23:24 23 May 24

Mike was awesome from start to finish very great piece of communication i left my car from wednesday at 6pm and it was ready today around 5pm and it was a long list of work i appreciate this team is my favorite place to make my oil changes or any other mechanicak concerns for my car😄

Jay B.

18:00 22 May 24

Fast efficient friendly.

Drew B.

02:55 22 May 24

Great Customer Service care!! Appreciate all options in getting me back on the road, and down the road to home near Texarkana 5 hours away.

dastahl100

23:42 21 May 24

They are professional and knowledgeable. I am impressed with the quality of their work.

weruche U.

15:56 21 May 24

Excellent service all the time. With auto shops you have to worry about upselling or Intergrity, they are always upfront with costs and are willing to work with you. Plus their warranty works! I've had work done that was covered under warranty and if I ran into issues they are quick to set up an appointment and fix it. If you were thinking about using them, please do! They are very knowledgeable about different models of vehicles, very professional and all around great service.

Austin T.

00:23 21 May 24

Great experience getting my battery replaced. I was able to wait on the service in a comfortable customer waiting area equipped with coffee and other beverages. My first visit there and plan to return.

Nick H.

19:13 20 May 24

Highly recommend this shop! Friendly staff, excellent workmanship, and fair prices. My tires look and feel great.

Makinde (Real Sir M.

23:04 15 May 24

5 star service. Friendly and professional.

Maria V.

22:19 15 May 24

Work was amazing and quick and they were so beyond helpful! They were able to do something that other shops told me they couldn’t. They also offered shuttle service!!

Marlen M.

17:27 15 May 24

Great and fast service.

Jessica G.

17:19 15 May 24

I had to go out of town while they had my car, and they communicated everything with text messages and pictures. The pictures and descriptions really helped me understand (not a car person). Jesse was friendly and helpful. I am glad I found a place close to home whom I feel I can trust and is not pulling the wool over my eyes!

paula M.

23:06 14 May 24

Best service I've ever experienced at an auto shop ever! Ladies and gentlemen alike should come here for absolutely every need. Excellent job guys thank you so much!

Marshall M.

22:52 14 May 24

The staff was very friendly , professional and very knowledgeable. Communication via text keeps you up to date on the repair progress and it’s an added bonus that they arrange transport to and from their repair facility. A follow up courtesy call to make sure everything was running fine was also a nice touch.This level of service does come at a high price though, costing me $662.77 to “Remove and Replace Engine Coolant Thermostat”, which is on the high side of the repair range according to a google search of 2024 repair costs. In fairness, that cost included a $180 mandatory “Testing and Inspection” cost. In addition, there are no discounts for senior citizens but they do offer a military discount.Although I would probably have spent the same taking it to a dealership, it was definitely more convenient working with FT&A-Cinco Ranch. Were it not for the cost I would have given them five stars.

Riley M.

18:39 14 May 24

Very insightful and polite staff!

Gene B.

11:22 14 May 24

First Tire and Automotive always provide great service and stand behind their work. They are my favorite auto repair shop.

Chriss

02:49 14 May 24

Great customer service, timely work, will be back for any future needs

Brenda K.

16:45 13 May 24

Have been bring my vehicles here for 20 years nowFeel like price is on points without other repair places. I don't feel like I am taken advantage of just because I'm a woman.

Mike B.

22:43 11 May 24

Very nice people. They did a great job on my car. I will bring all my cars there for service.

Theodore K.

12:23 11 May 24

Would you like to say these gentlemen were very professional ,went in for an oil change was in and out at a very reasonable price. They also gave me several quotes for new tires. I would definitely use this place again.

Lena L.

20:41 10 May 24

This is by far the best shop I have ever been to! Customer service is awesome, they are great with communication, and I really trust they do everything with their customer’s best interest in mind. Not only that, but they get repairs done very fast too. Everybody I’ve spoken with there is super nice, but special shout out to Lawrence for taking care of me every time!! I would recommend this shop to everyone in the area. Thank you so much for everything!

Meike G.

14:03 09 May 24

Very friendly and perfect service!

wesley H.

23:03 04 May 24

First class service, I have never had any issues

Jesse E.

21:08 02 May 24

I recently had an excellent experience at First Tire & Automotive when I needed to replace my car's battery. The service was incredibly convenient and straightforward. They were able to diagnose the issue quickly and had my car running smoothly in no time. The staff was friendly and professional, making the whole process stress-free. I highly recommend their services for anyone looking for reliable and efficient automotive care.

Brad V.

00:26 02 May 24

Quality Service!!

JJ J.

21:04 30 Apr 24

Very helpful and prompt on the job at hand!I felt welcomed as soon as I stepped in the facility!

Diana N.

21:03 30 Apr 24

Great Service!

Rj H.

18:03 30 Apr 24

Great and quick service my crew needed to get back on the road. They were able to get their oil changed before their lunch break was even over.

Steven M.

23:22 29 Apr 24

I brought my truck in for service this morning with an uncertainty of what service I would need for the headlights. They were able to diagnose the issue promptly while also identifying a couple other potential issues (one of which was warrantied from work I had done here two years ago). They completed the work today. Good guys to do business with. No pressuring to get additional work done even after they complete their inspection for anything that might need to be done.

Melissa R.

20:46 29 Apr 24

Great service very helpful

Matthew M.

13:42 29 Apr 24

Top notch service here for sure! Friendly staff and worked with me on pricing. Highly recommend

Kirsty A.

21:58 27 Apr 24

Great people. Great service. Definitely recommend!

CJ C.

21:13 27 Apr 24

Excellent customer service that went above and beyond expectations. Highly recommend a visit for any and all car maintenance/repair needs.

B M

18:09 27 Apr 24

I'm a repeat customer. Experience was great before and further enhanced under new mgmt. No over selling, digital insight, quick to repair and provided the right solutions. Appreciated the customer service and extra mile they went to ensure my car is safe to drive on Houston roads.

Carolyn D.

14:23 27 Apr 24

We are very pleased with how quickly, yet efficiently, the work was completed on our Chevy Traverse. We needed several things worked on. We were not pressure at all for anything extra or add ons. We got an excellent explanation of what the problem was. Our car runs so smoothly now. We're also impressed by the 3 year warranty with road side service. Hopefully we won't need service soon but this is where we will come if we do.

Mark P.

20:47 26 Apr 24

Great service! Friendly staff. The crew at first tire and automotive is awesome.

Alex V

04:00 24 Apr 24

After my car got completely messed up by "Express Oil Change", the workers at this location really helped me a lot to solve the issue with my car, specially James, his commitment and honesty to provide topnotch customer service was outstanding and remarkable.If you have issues with your vehicle, do not hesitate to visit this location 👍

Deborah P.

22:31 23 Apr 24

First time to this location and will definitely be going back. It was super easy and they took care of me. James was the one that assisted me and ensured I was updated about when my car would be ready and when I could go pick it up. They made my experience efficient and a smooth process.

Ai C.

18:06 23 Apr 24

Great place to do annual inspection, with super clean bathroom , free coffee and cold bottle water. The manager Jame Torres is so friendly and helpful, no persuaded sale at all.

Tyler B.

15:05 23 Apr 24

First Tire and automotive is a great for vehicle maintenance. They are honest and quick. They do the proper inspections needed before making repairs. They offer a text that lets you know items you came in for, items that need attention, and that need to be repaired. I would highly recommend!!

Clementine C.

20:19 22 Apr 24

I have always been impressed by First Tire and Automotive. They have excellent customer service always warm and friendly. They are thorough and extremely attentive while repairing your vehicle. They address your immediate concerns and they do not badger you about unwanted services.

Monica D.

14:27 18 Apr 24

Brian and Axel were great. They walked me through the entire process more than once. As a woman I have never felt comfortable with car repair or the semantics around it; it's so foreign to me. I will definitely go back.

Mesut H.

23:04 11 Apr 24

James took care of us very well.The Service that I got was excellent.

Ihsan K.

13:42 10 Apr 24

We went to set our balance and alignment . James was really helpful and kind to us.We are satisfied very well.Thank you for being nice .

Janna H.

15:06 08 Apr 24

I got my car inspected here And also got a new battery at a later date and all was great!

Laura M.

18:11 06 Apr 24

I have had a wonderful experience since they charged ownership. Top notch service, keeping me updated every step of the way, and transparent and affordable pricing. I had been feeling like I couldn't trust any of the shops in the area but since they took over, I feel relieved to know I have a trustworthy place to bring my car. 100% recommend.

ZOILO P.

03:44 06 Apr 24

La atención fue muy amable! Acepte las recomendaciones y luego del servicio mi carro quedó en excelentes condiciones!! Gracias!! 🙂

Joanna L.

20:09 04 Apr 24

The staff at First Tire are always warm and welcoming. They're helpful too. They explain anything you need without making you feel stupid. My dad is up there in age and they're always patient with him too which I especially appreciate. Haven't had issues with their work either. Prices are pretty typical I think.

Betty C.

23:23 03 Apr 24

Everyone there is super nice and friendly. I decided to come here for my state inspection. I was in and out in about 35 min.

J777 9.

13:28 02 Apr 24

Very friendly staff and good services

B G

00:52 02 Apr 24

This place is outstanding, Axel was very helpful, he told me step by step what was going to be done to my car. I will definitely bring my other vehicles here.

Tim P.

20:05 28 Mar 24

Appreciated the friendly and thorough service. It’s rare these days.

Billy S.

12:59 28 Mar 24

I'm glad I found this shop while searching for new tires. I not only got them at a good price, the service was so fast it was like I drove into a Nascar pit stop. Thanks again for such a wonderful job!

Emilee W

17:37 27 Mar 24

Great service and value priced. They are honest, fast, and affordable. I’ll be coming back!

Lina M.

16:07 27 Mar 24

Very professional experience

Chris S.

14:54 27 Mar 24

Let me start off by saying that the first tire and automotive spring location deserves a pay raise and an amazing yearly bonus for the outstanding business and professionalism that’s comes from these guys!Axel especially! Axel has helped me in the past with new rims and tires and a leveling kit for my truck and did an absolute amazing job and never let me down. He will respectfully crush your dreams of what you want by respectfully telling you and showing you as to why it’s not a good idea etc… he won’t just up sale you to get your money. He has the upmost respect and is very very good at communicating and keeping in close touch about absolutely everything. I praise this man hands down for any and everything you need done weather it’s a simple oil change and tire rotate to. Complicated complex lift kit for your truck/car. Amazing work, amazing staff, outstanding loyalty and respect, amazing team all together! 10/5 stars on these guys! I will only take my truck to axel and his team from hear on out!

Ryan G.

23:27 26 Mar 24

The people at First Tire and Automotive are good people. They treat you like family they tell what needs to happen to keep your car running and charge a fair price. They explain everything in detail with pictures. They are good people take your car to them.

Forest F.

21:27 25 Mar 24

First Tire & Automotive keeps our older cars running (2011 Subaru Outback & 2014 Toyota Tundra). They give us the information to decide what to fix and when. No pressure to “do it all” at once. Their work is guaranteed for 2 years - and they honor this!

Arnaud De B.

21:06 25 Mar 24

Always a friendly welcome and great service. I never hesitate to recommend them to friends and family.

Mike W.

16:01 23 Mar 24

Johnathan at the front desk was so efficient & very professional.

Kiyahh C.

19:27 22 Mar 24

Went to get my brakes fixed. Whole process took about 3-4 hours. We went over future repairs i may need. I will definitely be back.

Percy V.

23:59 20 Mar 24

Went there for an inspection, they were very professionals and I was in and out in no time.

Richard N.

21:05 18 Mar 24

Been going here for awhile now, and they have fair prices while also exercising care for your vehicle professionally. They’re honest and aren’t forcing you to pay for services that you may not need, at least not without a reasonable explanation as to why. The mechanics also respect your property and they’re not trashing it or haphazardly mistreating it in any way. Keep it up yall!

Butterfly M.

19:58 18 Mar 24

These people were absolutely fantastic! There were several people that help me will start with Mike the next person was Daniel. Daniel actually took me home and pick me up when the vehicle was ready. His personality is definitely a joy to be around. They did all they said they were going to do and everything is perfect for me and my vehicle. I was expecting issues with my alignment because when I've gone to other places I've had issues. My alignment was perfect and most importantly my steering wheel was aligned correctly. I took off to San Antonio had no issues and I was actually expecting something to happen.. because there are other people like Firestone that I've gone to and have not had great results with. I definitely recommend first tire and automotive! Mike and Daniel need to be cloned so we can have more employees in the world like these individualsVery satisfied customer once again 😁

Tim H.

15:14 18 Mar 24

Quick and easy car inspection done today. In and out in an hour.

Nick M.

16:04 16 Mar 24

Service is always straight forward, direct, and friendly. I never feel like they try force me into services that I don't want or that they're trying to upsell me things I don't need.

Ivan O

22:04 14 Mar 24

Excellent service.

Jim H.

21:20 14 Mar 24

They gave great service, were professional, friendly and worked well with us !! I recommend their service!!

Jan W.

23:10 12 Mar 24

I have been a loyal customer since they opened in 1997. They track my maintenance schedule for me, so I don’t have to worry about what is due. They are completely honest. Use them!

No Mess Gutters and Roofing Services, I.

16:25 12 Mar 24

3/11/24 I brought my 2018 F-150 in and was able to get it out and back on the road for my crews to continue to work. New Tires, Alignment, Warranty Work; and my truck was cleaner when I got it back!Thank you Axel appreciate you going the extra mile for me here at No Mess Roofing/Gutters.Bye for now.2/15/24 I have several vehicles (a fleet lol) that they maintain for us. I can't say enough about these individuals. From shop to front desk on point all the time. I appreciate the extra stuff, the time, the patience I'm explaining and then re-explaining again, always with a smile. Thank you.Bye for now.4/10/23 Again, excellent customer Service.1/2023 Best Service, Clean Facility10/2022All the Individuals are Professional and have a Down Home Attitude

Julie D.

19:31 09 Mar 24

I took my car into First Tire to have a few maintenance things done. Axel was very helpful and informative and gave me options on when I can have things completed. I was in and out in a reasonable amount of time with everything was completed at a reasonable price. I’ll definitely take my car there in the future.

Lance E.

21:21 08 Mar 24

They actually called me back ONE WEEK after my service just to make sure it was satisfactory! Glad to send my truck to Kiki Le and the boys!

Mario C.

17:48 06 Mar 24

Excited to have First Tire and Auto on this side of town. They were my go to in Sugar Land! Now they are here in spring! They got me In and out the same day! Thanks Axel and Bryan!

Oleg J.

05:33 13 Feb 24

They did their best to honor a coupon though it did not apply directly to my vehicle. (5 qts of oil vs my car which takes 6 qts; blend--which they have in bulk vs conventional which they had to send out for).

Art

19:28 06 Feb 24

It was just a simple inspection for renewal of my license plates, but they were courteous prompt, and I was in and out within 15 minutes. They are my “go to” location for all automotive repairs.

Kent L.

15:19 26 Jan 24

The staff was courteous & helpful. They also did a great job.

Maritza W.

15:09 25 Jan 24

By far one of the best repair shops in Klien. Love their honesty, pricing and communication.

Sonja R.

22:02 20 Jan 24

Great experience here. My air conditioner was fixed and it's working great. I would high recommend Repair One. Also very pleased with their customer service

Ann P.

23:53 17 Jan 24

They were friendly, efficient, and professional. Picked up my Jeep and brought it back home

Shawna G.

14:26 12 Jan 24

Very honest & helpful. They helped my young daughter who has an older model car tremendously. We were having problems passing inspection. They went above and beyond in all ways to get it resolved and could have definitely kept charging her. So pleased and thankful and will refer everyone to them ❤️

Chloe M.

14:13 12 Jan 24

Super nice and honest people! 10/10 bringing my car back here and recommending to all my friends and family

Shauna B.

15:14 04 Jan 24

Great communication, very knowledgeable, and reasonable pricing.

Erik B.

20:50 27 Dec 23

Finally an honest auto repair shop! I've used these guys now twice and can't stress enough how nice it is to drive away knowing that the work was done right and the right work was done. It's decided, this is my auto repair shop from now on.

Catherine S.

20:38 26 Dec 23

Very nice experience.

steve J.

15:24 26 Dec 23

great service from riley and shuttle drivers

Magen H.

15:12 26 Dec 23

The people at Repair One are so awesome. I don’t ever want to take my car anywhere else. I’ve never been to a more genuine and honest auto shop. Excellent, excellent care & customer service.

Kelly L.

15:07 19 Dec 23

Seriously, trustworthy, friendly, and fair prices… my new place for all my car repairs

John R.

19:31 25 Nov 23

I was having issues with my brakes and needed a second opinion on what was going to cost a lot of money.The customer service was outstanding! They explained what they were going to do very clearly. They even drove me home while they worked on my vehicle.The result was unbelievable! What was originally diagnosed as the problem from guy number 1, turned out to be less serious than expected.Go talk to my friend Brian!

Tyler

04:38 21 Nov 23

I just wanna thank Bryan and Riley for their awesome customer service! And thank you guys for taking time out to see what was actually wrong with my car! I will definitely be back and recommend you guys to family and friends!

Janaka P.

23:08 09 Nov 23

My car’s airbag indication light was on for some reason. Anthony was able to identify the matter very quickly where other places couldn’t. Also great customer service by Riley. I highly recommend this place.

Pamela S.

16:41 06 Nov 23

Excellent Service

Boston M

21:56 17 Oct 23

Customer Service has been excellent and the price for services performed were very reasonable. Will definitely use them again in the future.

Jena T.

11:33 05 Oct 23

Great service. Friendly & competent staff. Thank you!

21:52 16 Sep 23

This business is excellent. I have visted several times and have been pleased each time. They're very meticulous and the customer service is top notch. Very reasonable pricing, clean environment and great individuals from the mechanics to front desk people to owners.I own a business myself so having consistent experience each time means a lot. I take all my vehicles to them for service and maintenance.

Nathan R.

12:07 16 Sep 23

Got my AC fixed and working in the time I was quoted.

Marylyn C.

21:22 07 Sep 23

Professional shop that cares about their customers. Bryan, Luis and the repair crew are great to work with.

Brian G.

16:35 16 Aug 23

What a great place, honest and knowledgeable mechanics. Was half the price for brake job that Toyota dealer quoted me. Went there after reading the reviews on Google, andxthe reviews were right. Highly recommend them for any mechanical work.

Barbara H.

18:28 15 Aug 23

Every visit is pleasant and the job is done thoroughly. My A/C compressor went out and it took 5 tries before they got a match! Very unusual but they persisted and shuttled me back and forth to accommodate my schedule. Thanks so much guys (and gal) for your excellent service. I'll be back.

Ray L.

15:46 11 Aug 23

Anthony always does great work. Friendly staff, would definitely recommend!

J. M.

18:55 10 Aug 23

This was my second time brining my vehicle to Repair One. The facility is clean and welcoming with nice amenities. While I have not needed to use it, I love that there is a complementary customer shuttle. The staff is cordial and knowledgeable and the manager Bryan, great!

Susan E.

00:16 02 Aug 23

Riley and the guys are awesome!!!!

Chad

19:05 29 Jul 23

One amazing repair shop. Quality work, fair pricing, and amazing staff. One of those shops that you go to and refuse to go anywhere else. They also do electric vehicle repairs. Brought my Tesla Model S in for work that Tesla couldn't even look at for nearly half a month and they resolved the issue the very same day. Highly recommended. A+++

jAy B.

17:24 24 Jul 23

They fix my alternator issue

Richard O.

21:02 18 Jul 23

Great service!

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