Tires & Auto Repair in Katy

Auto Repair in Katy, TX

Your Go-To Auto Repair Specialists

It is essential to have a dependable and safe vehicle. Whether you’re dropping your kids off at school or heading into the office, your car is not only a reliable source of transportation but also your safety bubble on the highway. If something isn’t working correctly, it can be an inconvenience as well as a safety concern. That’s why you need auto repair services from a company you can count on. The professional team of ASE Certified Technicians at First Tire & Automotive provides Katy, Texas, residents with high-quality auto repair services. Since 1997, our community has trusted us with its vehicles. That’s because we offer top-notch car repair services they can trust. From brake repair and oil changes to transmission replacement and tire changes, we do it all.

Store Information
Reviews
Meet the Team

First Tire & Automotive

Katy, TX

23450 Highland Knolls Dr.
Katy, TX 77494
Get Directions

832-430-2886

M-F: 7AM-6PM
Sat: 8AM-5PM

Zachary

ASE Certified Master Technician

Nick

Service Advisor

Manny

Technician

Parker

Technician

James

Store Manager

4.8

Based on 287 reviews

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Sparky G.

00:04 01 Dec 24

Absolutely the best.... Great prices good service... Walk you through every step of a "big" job.... Stop looking around... These are your guys... Thanks First Tire

bob P.

20:19 27 Nov 24

I needed a repair that I thought would be an allinement issue, but ended being more involved. They worked hard to source all the items my old car required and gave me a quote along with a multi-point inspection. The cost was reasonable, the staff friendly, and the work done quickly. They kept me updated on the progress throughout the repairs. I would have no problem using them again for my auto repair needs.

sal C.

20:13 27 Nov 24

Very friendly and efficient staff.

R. M.

20:55 23 Nov 24

EDIT: I rated this repair shop Five stars because the manager James and staff were very friendly and helpful with some significant issues I needed to be completed on my Honda CR-V. When all was said and done, they were able to save me money on the total bill. If I need any future auto repairs, I definitely will be returning to this location. I would strongly recommend anyone else needing auto repair work to do the same.

Susan M.

20:16 23 Nov 24

Came in for a tire pressure and battery check. Battery was low and they suggested that I call AAA since the battery appeared to have a year left on the warranty. AAA denied that the battery was still under warranty and would not replace it. I would have to buy a new battery. I decided to have First Tire replace it because they were cheaper and also they filed a claim with AAA on my behalf. They are very professional and polite. They are my new "go to" place for car care.

Deidra R.

15:57 23 Nov 24

I’ve gone to this location a few times for car maintenance and the staff has always been super professional and knowledgeable.

Candace J.

20:17 21 Nov 24

Always fast and professional! Parker took extra special care during my visit today.

Kristie H.

13:22 21 Nov 24

Polite and timely.Great job

Ray B.

23:33 19 Nov 24

Great service! Thanks guys

Frank T.

21:15 17 Nov 24

I came to do alightment for my 2010 Avalon, they explained the mechanical conditions very clearly through the pictures taken. I think this shop is very professional and dedicated to customers.Thank you

Siomara D.

20:17 15 Nov 24

As a single mom it's hard to find honest people to work on your vehicle and do a great job without being taken advantage of. I was not only able to get what I needed fixed, they went above and beyond for me while being fully honest with what was needed on my vehicle, in which I already knew the problem. They fixed the problem and advised recommendations without harassing or breaking other things on purpose. They gained my loyalty and I will be a returning customer. Thank you Tire & Auto for your professional service, booking me speedily during my emergency, and for keeping amazing communication during my car's overnight stay. The whole team did an amazing job from the mechanic to the front desk. Thank you again.

Lori B

14:49 15 Nov 24

Thankful for these gentlemen who looked at my expedition!!!!

Dia S

00:15 15 Nov 24

Great service, excellent communication, repairs in a timely manner. Nick did an excellent job scheduling my appointment. James was excellent with explaining my repairs and costs.

Charmaine C.

21:57 11 Nov 24

James and the team were very professional in their diagnosis of the issue with my car. They kept me informed as to next steps. My husband and I have been using them for several years and are impressed with the service and professionalism.

Bryant O.

02:20 10 Nov 24

Needed tires badly. James and Nick made some calls and were able to get the specialty sized tires that day. Appreciate the Uber service to drop me off and pick me up. Also, I'm happy that my Synchrony account can be used here. Lastly, they honor veterans with a discount. With all that said, I'm very happy with the care and services received. Thanks again to James and Nick.

Fauzty

20:04 09 Nov 24

WOW, GREAT service and clearly a bunch of "good guys". While sitting waiting as my breaks were checked and worked on this morning, a woman had come in with a sweet young girl. I don't know all the details and I wouldn't share everything if I did, but let me just say, she was in a bad place. The guys saw this and did everything they could to make things better for her. The tech got her a battery and it looked like they were just charging for parts for the work she needed done. She was in tears hugging them and I won't lie, I had some tears in my eyes hearing it. I'll definitely be going back to them in the future.

Zohaib H.

20:11 08 Nov 24

Exceptionally honest, they couldn’t fix my car, they told me why. Charged me zero. Even though they spent time.No upsell, no nonsense. If you are looking for a straightforward experience that is about as honest as it can get in the industry, this is the place to go.

Adrienne B.

02:08 04 Nov 24

I went in for an oil change, brake check, and multi-point inspection, and I'm so glad I chose this place. They were prompt and offered me a complimentary shuttle ride home and back to the shop, which made the whole process so much easier. Fair pricing and they did a great job with my car. Would definitely recommend to any Katy locals!

Marianne H.

19:14 30 Oct 24

Absolutely great service ! James was very helpful and Manny did a great job repairing my vehicle.Highly recommended !

Wendy W.

19:18 27 Oct 24

This is my go to automotive place for when I need to get my vehicle repaired. Very professional, up front and what needs to be done and pricing, thanks guys for keeping me on the move👍

Cadin

19:16 27 Oct 24

bought a car with a salvage title and got four very necessary and expensive things fixed with them and they had it done in a day and a half and it drives sooo much better ! they’re very transparent w what’s going on with your car. will always come back.

Matt

21:18 26 Oct 24

Always quick to keep me updated. Me and my family enjoy our service.

Mark Q.

20:05 26 Oct 24

Nick was fantastic! He listened to me took my suggestions and advised me that they would only know for sure how much it would be after they got everything apart. It was a 4 wheel disc brake job and the front rotors were deeply worn so it wasn’t cheap but Nick didn’t overcharge me for parts like so many other places love to. They treated me fairly gave me a heads up on some needed items and fluid change getting close to needing done. I’ll be going back to take care of a few needed items soon.

Angela W.

21:12 23 Oct 24

Fast and friendly service. My dealership advised a 4 wheel Alignment. First Tire and Wheel completed a Safety Inspection and let me know the alignment was fine. The saved me a good bit of money! I’ll return for any future service and new tires…

Betsy P.

20:30 20 Oct 24

Very friendly and knowledgeable

roiko O.

14:59 17 Oct 24

After an extensive searching, reading credentials, reviews of multiple shops within 10 mile range around Katy, and after using multiple shops over the years since moving to Houston Texas area, in search of a shop, mechanic I can trust , like my old mechanic for 20+ years back in San Francisco, California, We’ve gone so close and the trust was soo solid that we have considered each others like family, not just between him and I, but our families as well.Now back to FT &A at the present, as mentioned I’ve been to different shops, including the dealerships ( yes plural) gone are the days where using the dealership gives you a piece of mind that you and your vehicle will be treated right, I dropped off my vehicle at the dealership for front suspension issues, dropped it off and I was told I’d get a phone call in the morning, morning came and went, no Ford dealership call or txt, so I called them for status on what extent my vehicle needs repair, I was again promised by end of day, again it came and went , not even a courtesy call or txt, fast forward to a week after drop off, and after sending me a lists of what needs done, gave me a quote ( VERY STEEP), before I agreed, I called my second Father ( mechanic) back in SF, he was so upset for me that he was ready to fly to Houston and do it himself, his wife told me ,but i stopped him cause it’s NOT the best option ( for a lot of reasons).I got dropped off the dealership with one goal, that is, to take my vehicle out of there, and did, I was heading home when I was rerouted because of all the construction and the cars double parked on the side road to pickup their students,I ended up still stuck right in front of FT & A , and when I noticed the signs I thought maybe I’d stop and park on the side, check the reviews and credentials , and out of frustration and fear that my suspension would come undone underneath as I drive it home, I went in and I was greeted by Nick who was behind the counter, I explained briefly what the issue is, and handed him the unfinished work order from the dealer, Nick very professionally explained everything, they would start with the paper from the dealer, but will also double check to make sure what’s in the paper is what needed to be done or not, he even explained the process they’d do, also explained the type of parts that they’d be using on my vehicle, right there alone I was already impressed and my old mechanic who was listening in in my phone, he did a double tap sound in my phone indicating he agrees, so I left the vehicle for them to do exploration , called me before the days end and again explained in detail what they found out, along with a written W.O. Detailing every item, including one item the dealership listed as bad , but FT&A ruled out as , an unnecessary upsell from the dealership, Nick gave me a initial , ballpark quote me an Original amount based on what the dealership report, and that alone is an indication that Ford was over priced, waaay overpriced for the same exact job, compared to FT&A, so I was sold and decided to let them work on my vehicle and do the fact finding., Nick called me the next morning before they get started and as mentioned earlier one item on Fords list was found to be not and issue and that saved me a good amount of the total bill, so I signed off on everything, but minutes after I hanged up I called him back to add few items that nick identified as “need” to do, i initially turned it down , i was so caught up with what I was saving from the initial quotes, but since I did wanted to do a tune up before the suspension issue showed up, I called em right back up and asked him to add the Tune up , which bumped up the cost higher than the original quote, but atleast this one I know is needed. Great job FT& A crew! Nick was very honest, professional and after interacting on some of the actual mechanics that worked on my vehicle, I knew I found a home for my vehicles, and most of all Faith restored, knowing people are still Trust worthy. I’ll definitely ask my friends to give em a try .

Steve

19:11 13 Oct 24

I have a PCS coming up soon for the military. And these guys were most helpful and supportive I found in 3 states. I will gladly put new tires and do maintenance on my vehicles here in the future. They offer military discount as well. Not to mention they called and paid for an Uber to and from my residence so I didn’t have to stay and wait in their shop office the whole day. Finally, they took care of me immediately, didn’t have to wait several days for an appointment. Gotta love Katy, Texas. God bless.

bobdawson1

19:17 12 Oct 24

Needed a new battery. First Tire and Automotive staff were very helpful and got it changed out in just a few minutes and at a reasonable price. Highly recommended.

Tam O

15:29 11 Oct 24

Courteous and helpful. The work was done to completion and I did t feel like they were trying to find other issues or price gouge. The complimentary Uber ride to and from the shop was an added benefit.

Florette E.

16:56 08 Oct 24

I needed tire air pressure . I did call this place and they told me to come and they would help me. It was fast and free. Thank you for your help !

Cristal C.

19:06 22 Sep 24

Friendly staff, Upfront pricing, photo review of vehicle, and free shuttle service.

Judy B.

15:31 18 Sep 24

Nice local business for our car repair. Close. We can drop off and pick up later

Brittani L.

19:33 16 Sep 24

Great customer service and got me back on road fast!

Ana Gispert F.

18:04 13 Sep 24

Es un taller súper bueno el trato agradable de todos y se dedican muy bien a lo q hacen lo recomiendo 100%

Jake G.

22:29 19 Aug 24

They told me exactly how long the wait would be, offered me a free shuttle service home and back while my car was being worked on, and helped me figure out the issue! Super affordable and great service, It’s hard to find a good mechanic so I’m glad to have found them!

Evan M.

19:12 14 Aug 24

Parker is legit!!! Got my brakes taken care of smooth and easy. David was knowledgeable and fun to chat with. James is a real honest guy who shoots straight! He's super knowledgeable and was answering some questions I had about my Honda! I'll definitely be back for repeat business.

Reylier R.

16:10 10 Aug 24

Exelente trabajo,muy amables , nos vemos pronto , MUCHAS GRACIAS

Andrea Prada S.

16:34 09 Aug 24

Great service, will definitely come back!

Ana M.

00:05 03 Aug 24

1st time coming here. I had a great experience despite my car issues. James and Nick were super helpful explained in detail what was needed and why.They were able to get repairs done same dayand made it as accommodating as possible for my 2 year old (play a movie on Disney+ for him.)I loved the follow up report via text (multipoint inspection with photos).Thank you all for the suburb customer service.

Ashley M.

13:02 30 Jul 24

Always dependable. And easy to get in and out.

Alex K.

22:13 27 Jul 24

I have tried a few auto repair shops in Katy TX and First Tire & Automotive in Cinco Ranch has always been able to fix any issues I’ve had with my vehicles.

Suzie C.

21:59 27 Jul 24

Highly recommend! I have always gotten great service and I love that it is in my neighborhood. They are honest and fair and do amazing work. James and Nick are the best!

Diana C.

14:29 25 Jul 24

Excellent service! My car was showing the tire low pressure signal. I took it to First Tire & Automotive and they found one of my tires had a nail in. They completed the evaluation and fixed the problem in 20 min.Quick, efficient and friendly team!!! I will come back for sure!

Abel P.

19:37 12 Jul 24

I had a great experience at this business! Mike and the manager (don't remember his name) were clear on what needed to be fixed, were not pushy, and everyone was friendly. Competitive pricing. Very recommended!

Manuel C.

19:11 12 Jul 24

Excelente servicio y atención

Greg B.

19:22 06 Jul 24

James and Nick, the service manager and Manny who works on my 1997 jeep Cherokee and other cars have always done the best job. They’ll take care of you and don’t forget to ask for a discount.

Gio Rod (.

21:03 21 Jun 24

James was very professional

Jennifer E.

17:41 15 Jun 24

Such great guys. They gave honest and transparent prices. Cars as good as new

Fuzileiro N.

00:10 12 Jun 24

"I'm thoroughly impressed with the service I received at FIRST TIRE & AUTOMOTIVE! The team did an outstanding job changing my tires quickly and efficiently. The price was fair, and the quality of work was top-notch. My car feels safe and secure on the road again. The staff was friendly, knowledgeable, and kept me informed throughout the process. I highly recommend for anyone needing tire services. They've earned my loyalty and a 5-star review from me!"

Michael P.

17:18 10 Jun 24

Great experience at this place. I came in same day due to a tire leak. They brought me in and took care of things really fast on a Sat morning! Nick, working the front was great!

Adrian R.

19:02 08 Jun 24

Excellent service, I align and balance my truck there. PERFECT.5 starts.

Justin S.

14:19 03 Jun 24

They found a little piece of metal I my tire I would have never found. They were extremely accommodating. Polite to the fullest and engaged. Thank you and I will be back. They gave me an estimate on needs and I am in. Thanks again!

Omar V.

13:21 01 Jun 24

Un lugar agradable y los muchachos hicieron un excelente trabajo su sala de espera es muy cómoda y confortable de verdad lo recomiendo. Muy confortable

Sara P.

14:28 31 May 24

I Called first thing in the morning at 7:00 am to see if they could replace a headlight on my husband’s SUV before 8:00 am (when he had to leave for work). They said they didn’t know if they had the part unless I came in. If they had it, it would only take like 5 mins to replace. So I rushed up there to see if they did. Unfortunately they did not have it, but their supplier was just 1.5 miles away and got it to us in 20 mins. All together with bringing it in and waiting for the part and the installation, it was only 40 mins and I was able to get my husband’s car back to him before he had to leave for work. This was impressive as they could have told me to go somewhere else. It wasn’t an expensive job but they really valued my time and that’s why I am giving them a 5 star rating. Thank you so much and I will definitely return for more regular maintenance going forward.

Xavier E.

23:24 23 May 24

Mike was awesome from start to finish very great piece of communication i left my car from wednesday at 6pm and it was ready today around 5pm and it was a long list of work i appreciate this team is my favorite place to make my oil changes or any other mechanicak concerns for my car😄

Jay B.

18:00 22 May 24

Fast efficient friendly.

dastahl100

23:42 21 May 24

They are professional and knowledgeable. I am impressed with the quality of their work.

Nick H.

19:13 20 May 24

Highly recommend this shop! Friendly staff, excellent workmanship, and fair prices. My tires look and feel great.

Maria V.

22:19 15 May 24

Work was amazing and quick and they were so beyond helpful! They were able to do something that other shops told me they couldn’t. They also offered shuttle service!!

paula M.

23:06 14 May 24

Best service I've ever experienced at an auto shop ever! Ladies and gentlemen alike should come here for absolutely every need. Excellent job guys thank you so much!

Marshall M.

22:52 14 May 24

The staff was very friendly , professional and very knowledgeable. Communication via text keeps you up to date on the repair progress and it’s an added bonus that they arrange transport to and from their repair facility. A follow up courtesy call to make sure everything was running fine was also a nice touch.This level of service does come at a high price though, costing me $662.77 to “Remove and Replace Engine Coolant Thermostat”, which is on the high side of the repair range according to a google search of 2024 repair costs. In fairness, that cost included a $180 mandatory “Testing and Inspection” cost. In addition, there are no discounts for senior citizens but they do offer a military discount.Although I would probably have spent the same taking it to a dealership, it was definitely more convenient working with FT&A-Cinco Ranch. Were it not for the cost I would have given them five stars.

Chriss

02:49 14 May 24

Great customer service, timely work, will be back for any future needs

Theodore K.

12:23 11 May 24

Would you like to say these gentlemen were very professional ,went in for an oil change was in and out at a very reasonable price. They also gave me several quotes for new tires. I would definitely use this place again.

Meike G.

14:03 09 May 24

Very friendly and perfect service!

wesley H.

23:03 04 May 24

First class service, I have never had any issues

Jesse E.

21:08 02 May 24

I recently had an excellent experience at First Tire & Automotive when I needed to replace my car's battery. The service was incredibly convenient and straightforward. They were able to diagnose the issue quickly and had my car running smoothly in no time. The staff was friendly and professional, making the whole process stress-free. I highly recommend their services for anyone looking for reliable and efficient automotive care.

Brad V.

00:26 02 May 24

Quality Service!!

JJ J.

21:04 30 Apr 24

Very helpful and prompt on the job at hand!I felt welcomed as soon as I stepped in the facility!

Diana N.

21:03 30 Apr 24

Great Service!

Steven M.

23:22 29 Apr 24

I brought my truck in for service this morning with an uncertainty of what service I would need for the headlights. They were able to diagnose the issue promptly while also identifying a couple other potential issues (one of which was warrantied from work I had done here two years ago). They completed the work today. Good guys to do business with. No pressuring to get additional work done even after they complete their inspection for anything that might need to be done.

Melissa R.

20:46 29 Apr 24

Great service very helpful

Matthew M.

13:42 29 Apr 24

Top notch service here for sure! Friendly staff and worked with me on pricing. Highly recommend

Kirsty A.

21:58 27 Apr 24

Great people. Great service. Definitely recommend!

CJ C.

21:13 27 Apr 24

Excellent customer service that went above and beyond expectations. Highly recommend a visit for any and all car maintenance/repair needs.

Alex V

04:00 24 Apr 24

After my car got completely messed up by "Express Oil Change", the workers at this location really helped me a lot to solve the issue with my car, specially James, his commitment and honesty to provide topnotch customer service was outstanding and remarkable.If you have issues with your vehicle, do not hesitate to visit this location 👍

Deborah P.

22:31 23 Apr 24

First time to this location and will definitely be going back. It was super easy and they took care of me. James was the one that assisted me and ensured I was updated about when my car would be ready and when I could go pick it up. They made my experience efficient and a smooth process.

Ai C.

18:06 23 Apr 24

Great place to do annual inspection, with super clean bathroom , free coffee and cold bottle water. The manager Jame Torres is so friendly and helpful, no persuaded sale at all.

Mesut H.

23:04 11 Apr 24

James took care of us very well.The Service that I got was excellent.

Ihsan K.

13:42 10 Apr 24

We went to set our balance and alignment . James was really helpful and kind to us.We are satisfied very well.Thank you for being nice .

ZOILO P.

03:44 06 Apr 24

La atención fue muy amable! Acepte las recomendaciones y luego del servicio mi carro quedó en excelentes condiciones!! Gracias!! 🙂

Emilee W

17:37 27 Mar 24

Great service and value priced. They are honest, fast, and affordable. I’ll be coming back!

Forest F.

21:27 25 Mar 24

First Tire & Automotive keeps our older cars running (2011 Subaru Outback & 2014 Toyota Tundra). They give us the information to decide what to fix and when. No pressure to “do it all” at once. Their work is guaranteed for 2 years - and they honor this!

Arnaud De B.

21:06 25 Mar 24

Always a friendly welcome and great service. I never hesitate to recommend them to friends and family.

Nick M.

16:04 16 Mar 24

Service is always straight forward, direct, and friendly. I never feel like they try force me into services that I don't want or that they're trying to upsell me things I don't need.

Lance E.

21:21 08 Mar 24

They actually called me back ONE WEEK after my service just to make sure it was satisfactory! Glad to send my truck to Kiki Le and the boys!

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