Tires & Auto Repair in Sugar Land

Automotive Repair in Sugarland, Texas

Welcome to Greatwood - First Tire & Automotive

At First Tire & Automotive, we know how critical it is for our customers to keep their vehicles in good shape while still saving money, which is why we offer professional and affordable auto repair to our customers in Sugarland, Texas, and the nearby communities. If your car is showing signs of needing repair, come see us at 20015 Southwest Freeway today, or give us a call at 281-519-3736 to schedule an appointment.

greatwood, first tire & automotive
 

First Tire & Automotive

Sugar Land, TX


 20015 Southwest Fwy.
 Sugar Land, TX 77479
 Get Directions

 281-343-5666

M-F: 7AM-6PM
Sat: 8AM-5PM

marvin paz, first tire & automotive

Marvin Paz

Store Manager

evan chapman, first tire & automotive

Evan Chapman

Senior Service Advisor

christian ventura, first tire & automotive

Christian Ventura

Senior Service Advisor

dylan walston, first tire & automotive

Dylan Walston

Service Advisor

ian, first tire & automotive

Ian

ASE Master Certified Technician

erick, first tire & automotive

Erick

ASE Certified Technician

moses, first tire & automotive

Moses

Technician

gerardo, first tire & automotive

Gerardo

Technician

joshua, first tire & automotive

Joshua

Technician

josh, first tire & automotive

Josh

Technician

First Tire & Automotive
4.7
Based on 1211 reviews
David B.
David B.
23:09 19 Feb 24
I would recommend First Tire and Auto to anyone. Clear communication about repair needs by phone and text, they finished the work earlier than expected and adjusted the price when estimated parts were not needed. Very honest and trustworthy
William T.
William T.
20:35 19 Feb 24
I have been to First Tire and Automotive for a number of years as far back as when it was Greatwood Auto, and I have always had a good experience and today was no different. Just for a straight forward state inspection, they are professional, helpful and I do not feel like I have to be worried about any surprises. I will definitely return to FT&A in the future.
Rifath A.
Rifath A.
17:52 19 Feb 24
Super friendly and helpful
Monique B.
Monique B.
21:22 17 Feb 24
My tech understood my emotions and instead of making me feel guilty or embarrassed about the condition of my vehicle, he empathized with me. Everything was explained well enough to for me to understand what was needed.
Sandy K.
Sandy K.
19:06 16 Feb 24
Everyone at First Tire & Automotive was very friendly and helpful. Someone even drove me home and picked me up when the service was complete! I am extremely pleased with my experience there!
Jake L.
Jake L.
15:35 16 Feb 24
Great place. Really sets a new bar for customer service. I became a loyal customer after my first visit. I never feel like they're upselling unnecessarily nor doing the bare minimum. I always feel informed about what's going on with my car and what needs attention and I don't feel pressured into making a decision that I'm not expecting. The fact that they offer to drop you off somewhere (within reasonable distance) or pick you up while your car is being serviced is just icing on the cake.
HENRY F.
HENRY F.
20:39 15 Feb 24
Good Shop for service done to my vehicle. Friendly, reliable, and minimal down time. I highly recommend this Mechanic Shop to all.
Beverly R.
Beverly R.
16:13 15 Feb 24
I recently had a tire emergency and this place was very attentive! I was very pleased with their service.
James H.
James H.
11:19 15 Feb 24
My wife and I use First Tire and Automotive in Greatwood exclusively. Marvin, Evan, Christian, Dillon and their talented service technicians are extremely competent and customer focused!
Bill S.
Bill S.
10:26 15 Feb 24
Returning customer. Convenient, responsive and skilled mechanics.I trust their work. That's a good thing.
Joanne W.
Joanne W.
20:11 14 Feb 24
They are always great. Team effort, all employees and especially KIKI joy to see. Joanne 👍
Olivia G.
Olivia G.
00:23 13 Feb 24
Quick and great service. Joshua was especially helpful, knowledgeable, and efficient!
Lan M.
Lan M.
20:56 12 Feb 24
Eliseo was really helpful! I had a flat tire and was able to come in right before closing. He helped replace the flat tire himself when everyone else was occupies. I was in and out of the place with 30 mins.
nq7492
nq7492
00:13 12 Feb 24
Thank you so much for your great help on my visit. Your car inspection completely was so useful to me in next car inspection. Thank you your great team!
Eddie J.
Eddie J.
23:05 10 Feb 24
Excellent service as always. My wife picked up the car and she said that Evan is the nicest guy.
Molly C.
Molly C.
21:47 10 Feb 24
What a great place for a safety inspection! Staff was so friendly, work was completed early and waiting area was so clean! I'll definitely be back!!
Joseph G.
Joseph G.
19:06 10 Feb 24
Fast, affordable service! Ryan really made the whole process painless. I will definitely return for my truck service needs. Thanks again Ryan! 👍
lawrence I.
lawrence I.
01:39 10 Feb 24
Excellent and fast service.
Martin T.
Martin T.
20:06 04 Feb 24
Great team. Very focused on the customer. Been using them for years and will continue to do so.
James H.
James H.
20:04 03 Feb 24
I got a couple of tires here. They were very helpful and competitive prices. Plus they have a knowledgeable staff that I trust more than other places.
Brian S.
Brian S.
20:08 02 Feb 24
This is my go-to spot for auto repairs. They are ALWAYS courteous when you walk in. Their prices are usually very competitive, and they don't try to coerce you into unnecessary repairs. The biggest compliment you can give an auto repair shop, is to say that they are honest. And this is one of the most honest shops I've been to.
Kelly P.
Kelly P.
20:08 01 Feb 24
Greatwood First Tire and Auto always take the time to listen to my car questions/issues and thoroughly explain everything. I’ve been going there for 10+ years and always good service.
Paiman S.
Paiman S.
17:20 01 Feb 24
Great service
David M
David M
17:05 01 Feb 24
I came here for an oil change & unfortunately they don't do them anymore. However, Mike was able to point me in the right direction and was incredibly helpful and kind.
Glenn L.
Glenn L.
20:52 30 Jan 24
I continue to use First Tire & Automotive located in Katy for my auto repair services. They are honest, thorough, and great at communicating. They have text based system to notify me about what the issue(s) are with my vehicle and what it will cost to fix. They also include recommended services that will catch my care up with its recommended maintenance schedule.
Mary G.
Mary G.
18:09 28 Jan 24
This is the only place we take our cars. Every one is always so helpful. We trust them completely. Kiki, in particular, always goes out of her way to take care of us.
Maryann H.
Maryann H.
20:52 26 Jan 24
First tire and automotive truly care for their customers and treat them like family. They make sure your car is taken care of the way they would want it taken care of for their own. They are very professional card, friendly and welcoming. They truly are a five star establishment.!
Kristin K.
Kristin K.
20:15 25 Jan 24
Reliable & friendly service with transparency. First Tire & Auto makes it so easy to see the assessment of your vehicle and made educated choices on repairs and maintenance.
LA
LA
00:43 25 Jan 24
The team at First Tire was great and easy to work with! Got to work right away and finished in a very appropriate time. Highly recommend Axel and his team there.
R F
R F
20:05 22 Jan 24
Excellent and professional service
Ari G.
Ari G.
00:59 22 Jan 24
Thank to David and all the staff there for being so awesome. We had recently purchased a car for a small lot and we need to get it thoroughly inspected just in case it had issue. They we were able to squeeze us in and before the end of the day got the full report and photos. Thanks to them we were able to return the car because of the issues they spotted.
Pinar
Pinar
20:04 20 Jan 24
They are so professional and helpful.
Amir A.
Amir A.
16:16 17 Jan 24
Good job ..Recommended to do job with dis guys..
Lewis L. C.
Lewis L. C.
20:13 15 Jan 24
I've been doing business with them for nearly 20 years. They're my first choice for tires and general mechanical service.This time it was for a friend who couldn't afford new tires. So I stepped up to help. Christian handled the situation wonderfully.Turned out she needed tires and battery. All was done in a couple of hours. She was on the road back to El Paso.
gwen D.
gwen D.
00:49 13 Jan 24
Great service as always !
Sunny B.
Sunny B.
21:26 12 Jan 24
Their appointments for inspections were full but they let me drop off my car so they could squeeze it in when they had time. Worked out perfectly and they have a shuttle service
Frank F.
Frank F.
00:04 12 Jan 24
Great place. Top of the line equipment and well trained techs with front line people who want to help you get your car fixed right and at the fairest price.
Tranquil K.
Tranquil K.
20:08 08 Jan 24
I always love getting my car repair needs filled here! On time and great service!!!
Abel E.
Abel E.
19:21 08 Jan 24
Great service and was able to get my van back on the road same day. Thank you all!
gerard P.
gerard P.
12:55 05 Jan 24
I had an issue with a flat tire and being out of town. First Tire and their employee Axel especially found a way to remedy my situation and make sure that I felt taken care of. Thank you for the speedy service and pleasant customer service!
Michael B.
Michael B.
20:03 24 Dec 23
James and the team got a very thorny problem solved very inexpensively and also did several other fixes and a state inspection. Excellent work and follow up.
Ernest S.
Ernest S.
21:55 22 Dec 23
This business is top notch. They do quality work at a fair price. Everything is up front, no hidden fees are add on after the service. I highly recommend First Tire & Automotive for all of your vehicle needs.
Diante R.
Diante R.
23:01 20 Dec 23
I’ve been going to this location for about 2 years now. Service is always excellent and quick. Most recently, had the pleasure of working with Mike and Mario for my break service. Service was great!!
Gregory G.
Gregory G.
02:37 19 Dec 23
Evan and his crew members are great. Take care of and do it right the first time. Best shop I have ever worked with.
Mr D.
Mr D.
01:43 19 Dec 23
All the staff are courteous,promt and knowledgeable.They're usually always busy and for a good reason so be sure to call ahead if possible.
Priscilla H.
Priscilla H.
22:31 17 Dec 23
The service was great.
Kathryn B.
Kathryn B.
20:04 17 Dec 23
Great place my car broke down and I was coming in from out of town and needed my car back fast. They were very prompt great place take your car or Truck.
Bob D.
Bob D.
23:05 16 Dec 23
Very professional staff and they work safely to the do needed service work to my car. They are always very trustworthy to do the right things to my cars.
Sarah F.
Sarah F.
20:33 16 Dec 23
I’ve been using First Tire & Auto in Katy for several years. They are always kind, honest, and reasonable. Recently my car had to be towed to a dealership and I called First Tire to see if they would be able to get a part in faster. They weren’t, but the did suggest we request the dealership to take other steps first before ordering a VERY expensive part, even though it wouldn’t benefit First Tire. I’ll be a lifetime customer after that!
Paul B.
Paul B.
20:20 16 Dec 23
Work was done on time and well. Staff appears knowledgeable. A tech moved my seat - that sucked
Michael S.
Michael S.
20:27 12 Dec 23
Fast, courteous, fair price, all around great service.
Cindy
Cindy
11:47 01 Dec 23
I was referred to this location over a decade ago, and they never let me or my car down. I appreciate Evan and his colleagues honest approach to keep safety and budget in mind for my long term and short term planning. Thank you for making every interaction a positive one!
Clyde L.
Clyde L.
02:52 28 Nov 23
I buy all my tires here!
Jerry D.
Jerry D.
20:30 27 Nov 23
The service at the desk is always professional, friendly and helpful. I don't ever feel like I'm being pressured to buy product, especially product that isn't needed. It's not the same with National Tire and other places.
mike T.
mike T.
01:39 24 Nov 23
Helping me with steps on my truck. James and the guy's are the best!
P0gU
P0gU
23:04 21 Nov 23
David is an absolute gem, probably one of the best at his job I've ever seen. He's just genuinely a nice person and takes great care of customers. Way to go David! Will be back to change my other tire.
Donna C.
Donna C.
20:06 18 Nov 23
Employees are professional, waiting room is clean and the service is quick.
Kara B.
Kara B.
20:28 13 Nov 23
Really attentive and super helpful, they pay close attention to detail! Enjoy, talking to Christian he knows his stuff!!! Thanks!
Edward P.
Edward P.
20:11 09 Nov 23
From out of state, experienced a tire problem and stopped by First Tire and Auto. They were booked up with scheduled business but agreed to work me in. As it turned out my tire had to be replaced, however they did not have my size in stock. They ordered the tire, provided coffee, and mounted and valences my new tire as soon as it arrived from the distributor. The customer waiting area was comfortable and clean. Very pleasant experience during a trying time.
Judy B.
Judy B.
22:10 07 Nov 23
Nice local business for our car repair. Close. We can drop off and pick up later
ATX S.
ATX S.
23:30 05 Nov 23
Have frequented this shop for over twenty yrs in Sugar Land. It’s the best service of any kind that I’ve experienced. They’re kind and trustworthy and go the extra mile to help their customers.
Karen J.
Karen J.
23:46 01 Nov 23
Great team at Eldridge location -comfortable waiting area, fair and fast service. Lawrence and Mike are always willing to help, even when you drop by with some little request ( “can you put some air in my tires… and fill the washer fluid…”) SERVICE WITH A SMILE😀 THANKS GUYS👍🏾
Chioma M.
Chioma M.
16:35 31 Oct 23
It was awesome,awesome, and awesome! I called in and asked about the wait time. They told me I would have to wait like an hour or hour and a half to get my vehicle inspection done. It took just under an hour!Staff was Chris, and he was friendly, kind, patient, and informative. I will definitely be visiting again. Thank you so much!
tinaismamama
tinaismamama
22:44 23 Oct 23
Lamar in the rest of the staff is great! A few of them are even good looking. Definitely coming back!
Robert Watt, J.
Robert Watt, J.
12:42 18 Oct 23
Good work, good people, just a little slow for me. But I'm generally impatient anyway.
Chito L.
Chito L.
22:59 16 Oct 23
Very satisfied! All the issues with my truck were fixed and super efficient.Thank you Axel, will definetely recommend your shop
Wilda A.
Wilda A.
19:07 09 Oct 23
Excellent service and great assistance.
Jonathan N.
Jonathan N.
21:10 08 Oct 23
Lawrence and David were exceptionally thorough with me during my visit. I haven't been back for half a year and I regret it now.My go to place used to be the Firestone a few stores down but they were so busy they decided they didn't want to look up to see if I needed something (stood there for 5 minutes).They took the time to document and photograph what needed to be addressed and what wasn't urgent. Now I can confidently get things repaired as necessary instead of being told something and not understanding why.Thanks again, will definitely be back!
dobie 4.
dobie 4.
19:39 07 Oct 23
David and team provided the best customer service for extremely reasonable prices (less than I pay for similar services inmy home town) I'm from out of town and they treated me like family even though I may never be there in Sugarland again. Highly recommend First Tire and Automotive.
Sridhar K.
Sridhar K.
19:07 02 Oct 23
Very courteous, polite and professional.
Susan I.
Susan I.
19:14 19 Sep 23
Great job and great team
Stephen S.
Stephen S.
14:40 06 Sep 23
Great service. Thank you
Joe S.
Joe S.
19:12 31 Aug 23
Axel, the manager, was knowledgeable, professional and personable. The work was performed well and on time. I highly recommend First Tire & Automotive.
Lynn P.
Lynn P.
18:18 29 Aug 23
They are very professional.
Valerie C.
Valerie C.
02:25 25 Aug 23
Christian and the staff here are phenomenal. Excellent customer service and professionals. Cost is affordable for the repairs I needed. Shuttle service was complimentary and a huge help.
Gary G.
Gary G.
19:48 20 Aug 23
I was referred to this location by my friend at O’Rileys auto part’s further down Hwy.6 to address shimmying on my front end. They got it fixed and I’m on the road again!
KR B
KR B
19:08 17 Aug 23
Quick and Easy
Ali M.
Ali M.
19:05 15 Aug 23
Great experience, they did all the maintenance on my car I needed. Ask for Evan, he is awesome!
Sabura I.
Sabura I.
19:36 11 Aug 23
The customer service was excellent, clearly explained what they wanted to do, communicated regularly and completed the service in a timely manner. Everything you would expect from a neighborhood shop.
Pj H.
Pj H.
18:43 07 Aug 23
Best service- these guys are the best - got me back up and running - very pleased with my whole experience- THANK YOU CHRISTIAN
Patricia S.
Patricia S.
01:31 06 Aug 23
Excellent experience with all employees of this family owned business.
Milligan F.
Milligan F.
22:44 02 Aug 23
Super happy with First Tire. We deal with the same 2 young men when we go in and they are friendly, they listen and the pricing and diagnosis for my brakes were super fair!
Deborah W.
Deborah W.
20:52 30 Jul 23
Came for an inspection. Everyone was kind and professional. After the inspection they provided an overall evaluation of my van and it was thorough and there was no pressure to get repairs or service. I appreciated the timely work and the good service.
Lee (.
Lee (.
19:04 29 Jul 23
Pricing was fair and the wait in the lobby was very comfortable
Joan S.
Joan S.
19:15 27 Jul 23
Very courteous and professional.
Alisha I.
Alisha I.
21:05 25 Jul 23
I brought my Santa Fe on Thursday July 20th, was attended by Cristian.Professional and knowledgeable.We’ll recommend
Abel O.
Abel O.
23:12 23 Jul 23
Customer care and satisfaction is definitely a priority. Helpful and friendly staff. Great place.
Ajah A.
Ajah A.
20:41 21 Jul 23
These guys are great, Christian and Evan are always so helpful and recommend the best options!
Yaima M.
Yaima M.
10:04 18 Jul 23
Muy sorprendida para bien , por la rapidez,Transparencia y profesionalidad de este taller. Lo recomiendo 100%
Tom M.
Tom M.
19:08 15 Jul 23
Been going for years. Worth paying a little extra for trustworthy mechanics. Reliable and dependable is so important. They provide a ride if you need one.
Truong V.
Truong V.
19:39 14 Jul 23
Excellent service, and the best part is a follow up call over the next day from James, a service manager to make sure the car is working as expected. Great!
Dayle S.
Dayle S.
19:04 14 Jul 23
Dylan and his techs took care of my 2008 mustang quickly, highly recommend! - Mark
Aloofcat22
Aloofcat22
22:05 13 Jul 23
This is an exceptional establishment. They’ve worked with me & my family reliably and consistently & always deliver optimal results & service. I can’t speak any higher of these guys. Marvin & Evan are LEGENDS. I also had the pleasure of working with Christian, who did a really good job getting me set up with some new off roading tires & rims & had me set up really well and went above & beyond.
Neil A.
Neil A.
20:00 13 Jul 23
Awesome place. Everyone is super helpful and their work is top notch. I still make the drive even though I moved to Richmond. Highly recommend!
Andrew N.
Andrew N.
20:57 10 Jul 23
I came for a diagnostic for my engine and they were the most helpful professional and trustworthy people I have met in the car service industry. Quoted me a pretty reasonalbe price to replace my engine because it was done for highly reccomned working with First Tire and automotive i know i will!
Angel P.
Angel P.
11:44 07 Jul 23
Mi esposa se quedó accidentada de un lado del taller, me acerque al taller creo que quien me atendió fue el dueño y me asignó un mecánico le hizo el chequeo Gratis al auto y logro encenderlo. Agradecido por la atención excelente lugar muy limpio y decente felicidades
Joseph S.
Joseph S.
14:43 05 Jul 23
Have utilized the Katy location before. This time they were able to help at a moment's notice. Really appreciate and trust their honest work.
Phillip M.
Phillip M.
20:07 03 Jul 23
Great service. A little more coast than others, and worth it. They showed respect, done great work at a good speed. They did not try to skam me into new tires like some of the others.
denzil B.
denzil B.
21:22 26 Jun 23
Great place to have your veichle service,they are very honest and they do excellent work.i would recommend this shop to everyone.
Curtis F.
Curtis F.
20:21 21 Jun 23
Very helpful and friendly. Knowledgeable about tire pressure concerns during extremely hot outdoor temperatures.
Mike P.
Mike P.
20:59 20 Jun 23
James and his crew are awesome. They always have been. We have used them for years and have NEVER been disappointed. They have a view of "If it ain't broke, don't fix it" I love that. I will continue to use this location. Their awesome.
Roy C.
Roy C.
19:08 19 Jun 23
Had an appt. They took my car on time and did a great job
Eric A.
Eric A.
02:06 19 Jun 23
Great service and reasonable pricing. Best alternative for expensive dealer labor charges s. They did a great job with my wife’s Audi Q7.
J B
J B
12:33 16 Jun 23
I have been going to this place for years to get my car registration and oil changed. They always provide great service and I never feel like I am being ripped off or being taken advantage of. I highly recommend them!
Debora A.
Debora A.
05:57 13 Jun 23
Me encantó su trabajo, excelente servicio, hicieron todo a su alcance por cumplir con lo que necesitaba, se preocupan por ti y por tu seguridad. Te llevan a tu casa mientras reparan tu coche. Los recomiendo 100%. Te dan una lista de futuros problemas atender muy útil para saber que le falla a tu coche
Joseph Galati, M.
Joseph Galati, M.
00:23 06 Jun 23
Great team, efficiency got the job done as promised. Highly recommend.
Susan Y.
Susan Y.
19:27 02 Jun 23
Evan and the rest of the team do a great job and communicate very well!
Larissa
Larissa
20:45 30 May 23
I came in recently for my inspection, and the team was great! Quick, efficient, and even quoted me for future work without pushing on it having to be done right then and there!
Philip S.
Philip S.
19:05 30 May 23
Christian and the team have been great to work with, have taking 2 vehicles in the last 2 months both with extensive work. I was involved throughout and never left in the dark. I was consulted if anything we didn’t agree upon needed to be done came up. Will definitely use them again and will refer anyone to do the same. Thanks
Steve S.
Steve S.
19:27 29 May 23
Have been going to this shop for years. Jobs from routine to major. Always good to work with.
Rachel L.
Rachel L.
21:02 27 May 23
I love this shop. All staff are friendly and they do great work without ripping you off and suggesting things you don't need.
vasudhaven S.
vasudhaven S.
19:57 18 May 23
Very friendly staff - good work done on time
Adriano Pangelinan (Fanihi F.
Adriano Pangelinan (Fanihi F.
19:29 18 May 23
Third time there. Still great. Below was from 2nd visit.Got rid of annoying noise from road balancing. Honest in declining unneeded work. Underlying tire prices match Discount Tire, but I trust these guys!
Chris R.
Chris R.
19:05 18 May 23
Took my truck there to get a front end alignment. Ryan was very helpful over the phone and in person. When he called to tell me it was ready and that the alignment was fine so he just charged me for an alignment check. I appreciated the honesty and helpfulness and recommend anyone take their car there!!
Jholl
Jholl
23:53 16 May 23
OMGOODNESS!! Nicest auto shop I've ever been to!! Everyone was sooo nice, polite and accommodating!They asked what I needed done and I explained as best I could. They took it from there. I was only located a block from the shop. Told them I would just walk but nooo, they drove me to my office. I called to check on the progress and they found they had forgotten to check about an item I needed for my wheel well.They got it done. Then came the shocker; they gave me the price which was at least a couple hundred BELOW, their original estimate. I LOVE THIS PLACE!! It's very seldom you drive into an auto shop that doesn't just take your money. First Tire & Automotive has proven to be a trustworthy place of business who genuinely cares about their customer.Love, love, love First Tire & Automotive. They have my business for a long as I live in Texas.Thank you, First Tire & Automotive ❤️
Rick K.
Rick K.
19:10 14 May 23
Great service. Replaced a tire under road hazard warranty, aligned front end. I highly recommend First Tire and Automotive in Katy.
bob V.
bob V.
19:09 14 May 23
Always top notch service. We trust First Tire & Automotive especially over big box stores and many dealerships.
nancy B.
nancy B.
19:07 13 May 23
Made appt. & they were ready at that time. Short wait for inspection. Very friendly service & pleasant facility.
tuba M.
tuba M.
20:44 09 May 23
This place is highly recommended. Very helpful and kind staff
Dwayne K.
Dwayne K.
19:11 09 May 23
I'm glad they opened in Cinco Ranch, very convenient. I have used them a couple of times and was very pleased with thier work.I'm taking my truck in tomorrow for a check engine light.Just wish they were open on Saturday.
Steve C.
Steve C.
20:23 08 May 23
We've been customers at First for over 20 years, and they've always taken care of us and our cars with friendly and professional service. I've never felt pressured to have work done that was unnecessary, and as for quality, two of our cars made it past 150k miles under their care, and another is past 100k. Thanks to Marvin, Evan, Chris, and all the other advisors and techs there!
Jerry H.
Jerry H.
19:06 07 May 23
First Tire and Auto goes above and beyond. I’m fortunate to have them located locally, but I would gladly travel further to have a place like this service my car. They are professional, ethical, and go the extra mile.
John R.
John R.
19:38 01 May 23
James came up with a practical solution to fix a side mirror problem. First Tire is our "go to" shop for auto repairs and tire purchases and has been for more than two decades.
Ken K.
Ken K.
22:27 30 Apr 23
I cannot say enough about these guys! I was moving and traveling through Houston when my brakes failed. I called and they worked my truck in and got me back on the road. Customer service here was outstanding! They even called the next day to ensure I made my destination safe! Good job guys!
Nike A
Nike A
19:58 30 Apr 23
The service here A+.
Fph E.
Fph E.
20:46 29 Apr 23
Lawrence and his team were the utmost professionals. I brought my work van in a couple hours before they were closing and not only did they provide prompt and professional service but also secured an Uber for me. The epitome of full service
Janna H.
Janna H.
20:37 24 Apr 23
I got my car inspected here And also got a new battery at a later date and all was great!
Sabiha B.
Sabiha B.
04:59 23 Apr 23
They are prompt, polite and professional.
Ariel S
Ariel S
20:03 15 Apr 23
They took good care of me. I will be going back. A+
Tanu M.
Tanu M.
21:24 07 Apr 23
I appreciate the fact they didn't take me for a ride seeing how I was a new customer or female. Customer service was great! They fixed exactly what needed to be fixed and didn't try to add on unnecessary repairs. I went to a few other places for estimates before I came here, but now won't be going anywhere else. They gained a customer for life.
c H.
c H.
19:43 01 Apr 23
Excellent customer service, fast repair...Thank U!
Daniel L.
Daniel L.
13:20 28 Mar 23
I was amazed at the professionalism and great service
Jay B.
Jay B.
19:04 25 Mar 23
Fast efficient friendly.
Munther A.
Munther A.
20:03 24 Mar 23
Christian was very professional when I called to get a quote on a struts replacement. He really was above and beyond. Thank you Christian!
Ahmed A.
Ahmed A.
19:45 24 Mar 23
Quality, prompt and friendly service.
Michael K.
Michael K.
20:23 23 Mar 23
Been going to this business for almost 18 years. They are a family owned business; they are trustworthy and do good work at a fair price. I trust them so much that I sent my teenage kids there to get maintenance done on their cars.
Farrah A.
Farrah A.
05:54 21 Mar 23
Got into a small accident and ended up with a punctured tire and bent wheel. It was an extremely busy week of commitments and I desperately needed it all fixed so I could drive around the city. Axel, David and the team were very communicative about the delivery time and date, and had the wheel fixed for me exactly when they promised to. They kindly answered every question I had and prices/fees were transparent, which eased my nerves since it was my first time having to repair something on my car. Super reliable and trustworthy team and I would highly recommend them!
Luis Guzman W.
Luis Guzman W.
19:39 17 Mar 23
Quick fast and pretty affordable for what I need to get serviced on my car.
WiL P.
WiL P.
19:15 17 Mar 23
Everyone was amazing and vehicle was promptly repaired!
Riley H.
Riley H.
19:10 16 Mar 23
Very professional staff, from the front desk to the frontline of technicians. I like the fact that I get a detailed explanation of the services I've paid for. Good job guys.
Christopher L.
Christopher L.
22:39 15 Mar 23
I recently had the pleasure of working with a mechanic shop that truly went above and beyond to help me with my car. From the moment I dropped it off early in the morning, I knew I was in good hands. The staff was friendly, professional, and took the time to explain everything that they would be doing during the inspection.Not only did they find the root of the problem with my car, but they also conducted a visual inspection to ensure that there were no other issues that needed to be addressed. Once the inspection was complete, they sent me a text with a detailed report of the maintenance that my car needed, including how urgent each repair was and an estimated cost for the repairs.One of the things that impressed me the most was the inclusion of videos in the report. These videos were incredibly helpful in helping me understand what was happening with my car and why the repairs were necessary. It was clear that the shop valued transparency and communication with their customers, which I really appreciated.Overall, I would highly recommend this mechanic shop to anyone looking for reliable, professional, and trustworthy service. They went above and beyond to ensure that my car was in the best condition possible, and the addition of the video report made the whole process much easier to understand. I will definitely be returning to this shop in the future for all of my car maintenance needs.
Sohayla H.
Sohayla H.
19:59 14 Mar 23
It's a great place. Very trustworthy people. I strongly recommend the place.
RV Queen Of the S.
RV Queen Of the S.
17:27 07 Mar 23
I have been in denial about my AC not working properly for months. With the increased temperatures, I finally took it in. Turns out I needed a full replacement. Only problem now is that my new AC is too cold, lol! Very happy with my experience.
Andrea B.
Andrea B.
21:37 05 Mar 23
After a suggestion from the resource manager of First Tire and Auto.... I gave it a try. Went in for a quote. Learned so much. Techswere very knowledgeable
John M.
John M.
20:20 02 Mar 23
Used them for years and always trusted the recommendations and work.
Scott P.
Scott P.
17:50 28 Feb 23
James is a Rock Star! My daughter is 1,000 miles away and I am so proud that she chose First Tire and Auto as the place to have her car serviced. Their diagnostics service is awesome. Pictures to show their findings and recommendations for repairs. Up front pricing and no hidden extras. Even though I know they put extra time in, they never asked for more. Great company and great people. Axel followed up to make sure the repairs were completed on a Saturday and James followed up again to let me know he checked in with my daughter to make sure everything was satisfactory. Keep up the great work and Thanks again!
Toya R.
Toya R.
20:30 23 Feb 23
The staff are always friendly and willing to help me understand exactly what is happening with my vehicle. The pricing is done up front and before the repairs are done and they always help me prioritize what maintenance my vehicle needs.
Jeff D.
Jeff D.
23:25 21 Feb 23
Extremely honest and upfront. Very good communicators. Excellent customer service and trustworthy. This is how a car shop should be run!
Diann W.
Diann W.
21:56 19 Feb 23
The shop was honest, caring and very thorough. I needed a diagnostic test on my car and was pleasantly surprised that the issue I thought I was having really wasn’t an issue at all. Some auto repair places take advantage of women. I am so grateful for their honesty and kindness.Good karma goes full circle ⭕️ God bless them 1000 times over.
Owais D.
Owais D.
21:48 18 Feb 23
Very helpful and honest folk.
Tracy M.
Tracy M.
23:56 17 Feb 23
I stopped in during lunch to get my tire fixed. First Tire & Automotive sent pics of the issue and suggestions of items to take care of in the future. The guys would only work on the issue after you have given permission. The tire couldn't be patched and I decided to purchase a tire. I was updated that the tire was not in stock in house and that staff had left to pick it up at the other location. I was offered a shuttle ride back to work while they replaced my tire. The staff was warm, welcoming and I felt comfortable.
Goo Goo Y.
Goo Goo Y.
21:55 05 Feb 23
Very good !! Always go there for my car repairs and maintenance
Clementine B.
Clementine B.
15:12 05 Feb 23
My first experience was great the technicians were polite. The waiting area was very neat and clean.
Shannon C.
Shannon C.
20:20 31 Jan 23
Inspection report and brakes replacement.
Brenda K.
Brenda K.
20:08 28 Jan 23
Great service from First Tire always as I have been doing business with them for years. They give good advice and they listen.
Greg B.
Greg B.
13:38 25 Jan 23
Ryan, the service manager and Zack who works on my 1997 jeep Cherokee and other cars have always done the best job. They’ll take care of you and don’t forget to ask for a discount.
ramiro B.
ramiro B.
22:26 20 Jan 23
Went for inspection and end up also doing oil change. Service was fast and well done . Friendly customer service .
Jeanine Laramee S.
Jeanine Laramee S.
20:09 19 Jan 23
First Automotive service is always excellent and always less expensive than the Lexus dealership.The guys are friendly, honest and very helpful.
Derik L.
Derik L.
03:34 19 Jan 23
The guys at First Tire are on top of it. Friendly and knowledgeable. Also very quick in and our w/out an appt. Also send you pictures of services needed/recommended. And keep you in loop by text messaging you during whe process....highly recommend. 👍🏻
Ashley R.
Ashley R.
20:09 13 Jan 23
Good group of guys. They were all very polite and they they got my car in and out. I thought I would be there at least a hour or so. They got the job done fast!
Kellie P.
Kellie P.
17:05 13 Jan 23
Everyone at First Tire & Automotive has been very professional, helpful, and honest. Christian was very helpful in assisting me when my vehicle needed the wheel bearings and control arms replaced. He was very knowledgeable and understanding about any questions or concerns that I had. Additionally, I have been assisted by Doug, who made the effort to ensure my vehicle was safe to drive and addressed my concerns sincerely. First Tire & Automotive repaired my vehicle in the same day, provided shuttles to and from the shop, and offered affordable prices for the repairs. Above all, this family-owned business is nailing it at customer service and I highly recommend without reservation. I will definitely be a returning customer for any future vehicle needs. 10/10
Sylvaine N.
Sylvaine N.
02:56 11 Jan 23
I will never be able to thank you enough. Thank you so much for getting me and my daughter right.May God bless you Axel.
Michael M.
Michael M.
20:13 10 Jan 23
Don't want to repeat myself but we get consistent quality, friendly customer service from these guys every time. They only do work that needs to be done. Today it was new tires and oil change. My couldn't be more happy. She said they made her feel safe before long road trip off to college with the kiddo!
Tiyosha T.
Tiyosha T.
20:19 08 Jan 23
I called first thing in the morning to see if they were available to give my car an alignment and they were able to squeeze me in. They were honest about services that I needed as well as services that I didn’t. I was told by a local auto shop that I needed to replace two control arms. They inspected my car and confirmed that I did not, saving me a lot of money!
Sappy B.
Sappy B.
20:18 08 Jan 23
Timely service, great employees and fair prices. I will always take our vehicles to this location
allen M.
allen M.
20:07 05 Jan 23
I always use First Tire & Auto. They are knowledgeable, friendly, have a nice facility, & honest I think! They explained everything before they did it & kept in touch about additional things they found that needed attention. I would recommend them to anyone!!!
mariam i
mariam i
23:43 03 Jan 23
Got 5 star service from Mr Axel, while our car was diagnosed , he even arranged to drop us off home and arranged pick up as well, all complimentary! i would highly recommend getting your car services here.
Danielle Y.
Danielle Y.
18:23 30 Dec 22
The customer service here is above and beyond. They explain EVERYTHING to you so that you understand what is going on with your vehicle. They Warranty their work and honor it—I brought my vehicle back and they did not hesitate to honor the warranty.
Lieh C.
Lieh C.
01:56 23 Dec 22
Very professional and fast service on my vehicle state inspection, will definitely come back for other services.
Robert L.
Robert L.
01:20 21 Dec 22
First Tire and Automotive provide excellent service. They are professional and courteous as well as being well versed in the repairs and maintenance of vehicles.
Adam M.
Adam M.
20:50 19 Dec 22
Always great going to First Tire. Quick and very helpful and always honest and easy to deal with. Have always gone above and beyond when dealing with me.
Anonymous E
Anonymous E
15:02 19 Dec 22
They were so friendly and knowledgeable when I called about an estimate from another repair shop. Their customer service is by far the best!
Antionette T.
Antionette T.
20:44 12 Dec 22
I brought my vehicle to First Tire & Automative after a near collision that left me with a messed up suspension. Unfortunately they couldn’t resolve the issue because the frame was found to be bent and they didn’t have the appropriate machine to bend it back into place. However from start to finish the team was exceptionally professional, understanding, and receptive to all questions and concerns I had. I’ll keep this business in mind for further maintenance in the future. Thank you.
Geremy M.
Geremy M.
11:17 04 Dec 22
They are very helpful. I needed a ride while my car was being repaired and a ride back when it was fixed. Both times not a problem. To me that's doing extra.
Kaylana J.
Kaylana J.
17:47 30 Nov 22
They took great care of me and were very honest about what my car needed. Customer service was also unmatched. Not just for myself but I saw them going above and beyond for other customers that were waiting with me. I will be returning as I know them to be a company I can trust. I don't know much about cars and so it's really easy to be taken advantage of and I feel comfortable with them taking care of me!
Arnold B.
Arnold B.
22:41 24 Nov 22
I had struts and front end alignment
Rene C. M.
Rene C. M.
21:29 21 Nov 22
They worked on my company van. Seems to be ok. The van has its own issues that the shop can’t fix. Great job
ACL
ACL
20:04 21 Nov 22
Great job!
John T.
John T.
14:14 20 Nov 22
Rear end differential out, truck was dropped off on Thursday midday and completed work by Saturday afternoon. They did awesome getting me back on the road. The price was right. Thanks again.John Theriot with Taurus Mechanical
petronella S.
petronella S.
00:16 14 Nov 22
I found them honest. Another place wanted me to bring my car for brakes. I took my car here for a second opinion. They checked everything and found no problem! I’ll definitely tell my friends to go to them in future.
Whit G.
Whit G.
22:57 12 Nov 22
Fast, professional, and approval for additional work was able to be completed over mobile. First class auto shop experience.
marianne A.
marianne A.
20:06 11 Nov 22
Will definitely use their service again!
Pansy Wing G.
Pansy Wing G.
19:09 01 Nov 22
I had brake work done. FTA gave me a diagnosis and a price. In waiting for a part, they continued to look at the problem. Mr. Huynh tried a less expensive try and it worked!!!They could have gone with the more expensive fix, but didn’t. FTA has always been honest! Thank you Noe and Mr. Huynh!
Apoor P.
Apoor P.
19:04 01 Nov 22
Great service
Eleuterio E.
Eleuterio E.
20:01 28 Oct 22
Great service
Carl R.
Carl R.
02:04 27 Oct 22
Been going there for many moons. Lots of management and Personnel changes. It's close so I still go.
Jerry D.
Jerry D.
22:10 25 Oct 22
I went in for a leak and was told it was my oil pan gasket. Then I was told I also had a coolant leak. For half the price of another repair facility, I got two problems fixed, whereas, for twice the price, the other facility would have corrected one problem and charged for another part I didn't need. First Tire's staff is ALWAYS very friendly and straightforward and their service is always spot on. Thank all of you at First Tire!!
Kimberly T.
Kimberly T.
19:43 23 Oct 22
Amazing customer service and ability to help me with getting a new battery. They kept me updated of time frame and costs. Definitely will be back!
Bob S.
Bob S.
15:04 20 Oct 22
Good service. Friendly staff. Fast work.
Ra I.
Ra I.
19:19 17 Oct 22
Took my ol' Dodge Dakota to this place, as it came highly recommended by a friend.I'm glad I did! They promptly diagnosed a fairly tricky starting problem with an older truck, keeping me updated regularly with progress. Highly recommend!
Mingying X.
Mingying X.
01:03 12 Oct 22
flat tire repair, very smooth, professional and good experience.
Gigi M.
Gigi M.
19:19 11 Oct 22
Friendly and professional service
Ron B.
Ron B.
19:15 27 Sep 22
I would highly recommend First Tire and Automotive (Greatwood) as they are very professional and fair. They explain everything in detail, so a layman would understand and I’ve always felt like they are honest and fair.
Barbara C.
Barbara C.
21:07 26 Sep 22
First Tire & Automotive is the only service & repair company I will use, and I’ve used them for 20 years! They are always dependable, they know what’s needed to be done, and everything is done correctly the First time. They are friendly, courteous & professional from the front desk to the repair shop. Thank you, First Tire!! Barbara
Brandon C.
Brandon C.
00:39 22 Sep 22
I've used this location for both maintenance & repairs over the last year or so, & couldn't be happier. The staff at FT&A - Cinco Ranch have maintained professionalism throughout all of my visits in addition to being accommodating to my work schedule. Something I appreciate immensely as I travel extensively.In response to some of the negative reviews, the pricing & election of services are very simple/straightforward. FT&A - Cinco Ranch makes service suggestions, most of which are based on the manufacturer's service schedule, but doesn't pressure anything. They simply provide a list of recommendations based on their assessment then allow you to select which services are to be completed. But most importantly -I'd recommend them to anyone, great work FT&A - Cinco Ranch!
Daniel L.
Daniel L.
06:22 20 Sep 22
This place is legit and very friendly and they don’t mess around
Michael S. R.
Michael S. R.
19:24 16 Sep 22
Not my 1st rodeo with "First Tire & A," not only did they provide exceptional service at a really reasonable cost but I made a mistake on the service assessment and actual cost but my service rep refused to charge me the extra fee, even though it was my mistake. That's way above and beyond in today's marketplace. Thank you Evan, Christian & Marvin: thank you "First Tire & Automotive.:
Sharyn F.
Sharyn F.
16:38 16 Sep 22
First Tire and Automotive perform all of my auto maintenance and repairs.First Tire and Automotive are always there to rescue me when I have auto issues!Evan Chapman and Marvin are very personable and I feel a sense of confidence in their handling my automotive needs!!
Chiti H.
Chiti H.
19:08 13 Sep 22
Very courteous services!
Tayab A.
Tayab A.
17:14 09 Sep 22
I have been using first tire and auto for some years now.I find them to be qualified, professional,dependable, courteous and accommodating.Reasonable, transparent and honest billing
Arielle H.
Arielle H.
19:15 06 Sep 22
Came here because my brakes were making horrible noises. The guys working here are very friendly and thorough. They looked over my entire vehicle top to bottom and also found that my alignment had a small issue. The repair prices were very reasonable and they got my vehicle done before they closed that same day! I’ll be happy to go here again and recommend them to others.
ximena A.
ximena A.
00:36 06 Sep 22
Michael was the associate who helped me and he was absolutely efficient and responsive . He was able to get my car fixed on the same day so that I could travel as I had planned. I would continue using them for all my tire needs.
Maureen L.
Maureen L.
19:09 05 Sep 22
Also needed transmission and ac flush. Did everything the same day so I didn’t have to come back. As usual, they are the best!
Sabiha B.
Sabiha B.
09:24 02 Sep 22
I have been using First Tire & Automotive, Eldrige and briefly Highland Knolls Drive since I first moved from Minnesota. They have given me impeccable service, and shown great integrity and reliability. Being a relative mechanically and technically, uninformed driver I have come to depend upon their honest appraisal of my vehicle and good advice on its needs. I know I am in safe and honest hands.😊
Sarita D.
Sarita D.
19:35 27 Aug 22
This group of people are so reliable and friendly. Professionalism is paramount. Every time I have visited First Tire and Automotive @Greatwood, I have walked out of there happy. As a customer I do not fell they ripped me off. They help you explain the issues and very proactive in communicating when the problem is getting diagnosed.A very family friendly shop serving our neighborhood. I highly recommend them.
Braian P.
Braian P.
21:55 23 Aug 22
Good place for registration inspection
Moses B.
Moses B.
01:56 16 Aug 22
I needed a third party to verify a purchase. I was nervous but they did a great job. Very detailed inspection and great communication. Thank you
Salvador A.
Salvador A.
20:39 15 Aug 22
Tony Whitlow and staff were so accommodating and knowledgeable. Got my 4 runner fixed in no time. Satisfied customer here.
Biying
Biying
03:40 12 Aug 22
Made an appointment to get annual inspection for my car at this first tire store. Super friendly and helpful staff. Fast and efficient procedure(the whole process took less than 40 minutes).Would definitely recommend this place!!!
Erika P.
Erika P.
18:18 30 Jul 22
Very speedy and safe mechanical shop these guys want to give you quality and have it done as soon as possible. I fully recommend them!!
Dana M.
Dana M.
16:01 30 Jul 22
The mechanic is knowledgeable, reliable, competent, honest and helpful. Incredible! He has been keeping my old car running for years. Highly highly recommended!
Brent S.
Brent S.
14:19 30 Jul 22
Absolutely the best and most honest mechanic around. The best place to take your car. Make an appointment if you can because they are always busy. Recommended!
Shelly B.
Shelly B.
19:04 29 Jul 22
I always have a great experience with these guy's at First Tire. They go out of their way to make it work. Thank you!!
Frances H.
Frances H.
15:54 29 Jul 22
I have coming to the first colony location for years and they always do such a great soon taking car of my car. They guys are amazing!
Troy L
Troy L
01:49 29 Jul 22
Been coming here for years and have never had a bad experience. This shop just exudes professionalism and trustworthy service. My only go to auto repair shop in Sugar Land.
Phyllis W.
Phyllis W.
00:09 13 Jul 22
I have been going there since they opened. They are always friendly and fair. My power window was stuck, and they fixed it on a Saturday while I waited. I go there for everything.
Fonda L.
Fonda L.
19:06 10 Jul 22
They have done several things for me. They are efficient, trustworthy and professional. They also take me home and pick me up. Which is very helpful for me. I would highly recommend this place. Great prople
NAVROZ G.
NAVROZ G.
20:44 02 Jul 22
I had A1 Service with First Tire and Automotive.My needs were taken care of and I was pleased with the service overall.Guys were friendly and easy to talk to !!Thanks 👍
Dr. Joe G.
Dr. Joe G.
19:49 30 Jun 22
Great staff, very attentive to the customer, and always provide a number one customer service. Always very happy with their service! Good communication!
William B.
William B.
17:42 22 Jun 22
The reasons I've been taking my Acccord there for 5 years is they do a professional job at a reasonable price.
Tyre
Tyre
16:21 20 Jun 22
My experience here was absolutely amazing! I took my car in to have a state inspection and was blown away not only by the quality of service but the transparency throughout the entire process. James was great ! Always keeping me informed and prioritizing the services needed to be done by absolute priority. Never in my life have I received such amazing car service . I will be back ! Thank you so much James and team !
Deja M.
Deja M.
20:49 17 Jun 22
Such a great experience and will definitely be back !! Originally quoted by Dave in a helpful and timely manner, I must have asked him 4 times how much the quote was because I thought it was too good to be true !! 😅 My tire wasn’t in stock so he ordered one and assured me it would be ready the next morning. Sure enough the next morning I received a text telling me my tire was ready and for the same amount I was quoted with Dave the day before ! Which may not seem like a big deal to some but I’ve been misquoted a few times at other tire shops in the area so I was so happy with that ! Later that day I came for my tire and was met by one of the technicians (didn’t get his name 😩) who was very welcoming, polite and prompt ! The manager Tony rang us up ( with the same quote 🙌🏽😅) and we were finished within 10 minutes ! By far the best experience I’ve ever had with tire repair!! I will be recommending to everyone I know !
Cassandra M. M.
Cassandra M. M.
00:45 07 Jun 22
I've always received fast and friendly service here. The waiting room is comfortable and nicely furnished, and the employees have always helped me with any car-related questions or issues.
Chris C.
Chris C.
19:08 03 Jun 22
Only place I go... Super helpful, fast, and honest.
Kristi M.
Kristi M.
21:28 29 May 22
Great place quiet kid friendly dog friendly they got a dog park and a pond for them theirs a place u can wash them and wash ur bike off or whatever else lots of trails and just places to walk to or bike ride, scooter rollar skate or rollar blade even skate boarding am sure with the hills hell of a ride
CRAIG T.
CRAIG T.
21:01 16 May 22
Great Professional Service‼️
Julie B.
Julie B.
06:19 13 May 22
Excellent customer service. Very friendly, efficient and knowledgeable! Highly recommended!
Doris M.
Doris M.
20:09 26 Apr 22
Made an appointment and waited on my car. Comfortable waiting room and finished in a timely manner.
ntexas100
ntexas100
12:28 26 Apr 22
We've been using First Tire on Eldridge for many years. The very first time was when I took my wife's car to have her brakes checked. The dealership said the car needed new brakes. I took it to First Tire and they determined the car didn't need a brake job. From that point on, we've been returning to First Tire.After an oil change this past January , the mechanic recommended new tires and brakes. He added, "There's no hurry, but something you might need to plan." I was glad he did that because I knew the tires needed to be replaced. Today after I did some tire research, I took my wife's car in for new tires and brakes. The tire prices were only few dollars higher than Discount, but First Tire also had a $50 off coupon. So, in the long run the tires at First Tire were a better price. Of all the years we've been going to this First Tire they NEVER tried to pressure us into buying any service. They might recommend an alignment or filter change, but there's never any pressure to get the service done. I never worry when I take our cars into First Tire.UPDATE: I had a headlight go out on my wife's car. We had an extended warranty thru the dealership, but they said it would take 4-5 days to do the work. I went to First Tire on Eldridge and talked to the service rep Lawrence. He assured me they would work with the warranty company. Lawrence got the warranty approved, had the part delivered and installed in less than 6 hours. Not bad considering the hassle and time frame the dealer quoted. Thank you Lawrence and First Tire!
DONNA K.
DONNA K.
15:18 25 Apr 22
They have done an excellent job from installing my new A/C compressor to charging it, so far, during my warranty time with no hassles and professional courtesy on my 2011 Mazda Miata mx5 Grand Touring Convertible. They even check out my brakes and tires, etc and let me know how they are doing each time I come in. I would recommend them for any service needs!
Mahmood
Mahmood
18:38 03 Apr 22
I called them on a Saturday for an emergency tire replacement for my Audi Q7. Ryan was very honest and gave me a good price. He was the only one among some other tire stores in Katy that kept his promise to bring the tire the same day for me. Also did a quality job and fast. He got a loyal cutomer!
Tiffany L.
Tiffany L.
21:51 25 Mar 22
I've been a client for the sugar land location off and on throughout the years. I have tried other companies and always come back! Friendly staff and sufficient on doing what they say they will do! Loyalist and local customer extremely happy here 💜
Haris U.
Haris U.
19:53 06 Mar 22
I have a new car; it was making noise. I went here for inspection. Their mechanic told me my car deferential was leaking. The management was honest and helpful. They advised me to get my car to the dealership and get them fixed for free as this should be covered under warranty. They didn't charge me for the inspection. In the future, I will definitely go here for any automobile related issues.
Anamaria S.
Anamaria S.
20:13 26 Feb 22
Excellent service. Punctual and friendly. Took the time to explain everything to me. Would highly recommend it. Thank you!
Jesse M.
Jesse M.
23:35 05 Feb 22
I was kept informed of the work going on and First Tire &Automotive provided me with a ride home and brought me back to the shop to get my car.
Darlene M.
Darlene M.
20:07 21 Jan 22
All the employees are professional, friendly, and I never need to wait a long time
Beverlee M.
Beverlee M.
21:18 20 Dec 21
Service was completed in an appropriate time. The employees are friendly and personable.
Kevin V.
Kevin V.
20:06 11 Dec 21
Great service. Diagnosed my issues and made the necessary repairs. They had my car out the same day. You guys rock!!! Thanks so much!
Valter A.
Valter A.
20:09 25 Nov 21
I tried to have my car pass the State inspection three times, before coming to First Tire and Automotive. It didn’t pass at FTA either (the issue was related to changing the battery and the car computer). Anyway, a nice older gentleman and Christian explained what I had to do and offered options. Long story short, they fixed the problem. Christian was very friendly, professional, and knowledgeable. I appreciated their help. Kudos to FTA, especially to Christian!
tommy G.
tommy G.
12:26 25 Oct 21
Fantastic service, quick response, no haglering
Ed
Ed
16:57 04 Oct 21
Took my 2004 Accord to get it diagnosed for a code I couldn’t figure out. They found it and since I am selling it, they did a simple easy fix. Axle, the rep, was very honest and informative. Looked over the vehicle thoroughly and provided recommendations with pictures as proof. Will definitely come back. Highly recommend.
Tiara C.
Tiara C.
00:46 27 Sep 21
I received a state inspection here. So all went well and I waited patiently until it was all completed.
Michelle J.
Michelle J.
00:16 17 Sep 21
Thank you Axel and Kiki for all your help today! Very professional, very knowledgeable and my car drove like a dream!
Andrew D.
Andrew D.
19:05 02 Sep 21
As always you treat us like family rather than just a customer!
Avis L.
Avis L.
13:02 29 Aug 21
These guys are wonderful--and convenient!  I drive cars forever, which makes a great repair shop a necessity.  For the decade-plus that I drove my '94 Miata, I went to an incredible mechanic waaaaay across town who was all by his lonesome.  This meant fighting rush hour trafffic and inconveniencing friends and family to get home and back to pick up my baby.  Every time.When I got the '07 Infiniti G35 coupe, I was floundering.   I tried a couple of shops near my brother's house, to make it more convenient for him to pick me up and drop me off.  They weren't horrible, but...Then along came the pandemic and the G had to be inspected.  Strictly by the grace of God, I blundered into First Tire & Auto Sugar Land.  They picked up my car, inspected it,  brought it home and disinfected it in my garage!!!  I was absolutely dazzled.Not long thereafter, my car overheated.  Same routine.  They rescued me. Price was reasonable, service was great. This past week, same song, third verse, in honor of the wretched Delta variant and my vaccine's loss of efficacy, they picked up the G, inspected it, changed the oil, returned it and disinfected it in my garage!After my first encounter with these people, a neighbor/friend whose opinion I value highly told me they were family owned and known for their honesty.   High praise, coming from someone in the same business.  In today's world, I feel truly blessed to have found them.
Linda M.
Linda M.
22:01 30 Jul 21
Had a minor issue after picking up vehicle and manager Luis solved the problem right away. Knows how to treat a customer!
Angela R.
Angela R.
16:13 26 Jul 21
They have been very helpful with my 18 year old car. I love that they give a list of things that may need to be fixed with a picture and the severity/how soon it may need to be fixed. That helps with planning for me.
Tatyana M.
Tatyana M.
16:18 20 Jul 21
Very through and satisfying service. Will be back next month for more work need to be done and will not look for anybody else.
Gene R.
Gene R.
23:10 02 Jul 21
Staff seemed like honest people
Greg O.
Greg O.
20:12 25 Jun 21
Fast, profesional service
james H.
james H.
19:13 28 May 21
They gave it a 40 point check five new tire and replace d the upper ball joints and gave the Jeep a four wheel alignment. My daughter is heading back to Texas Tech and we need her to be in a safe position. They did a great job communicating though the entire project could not have asked for more.
Jesus M.
Jesus M.
19:04 23 May 21
Excellent service, great people and quality 👏👍👌
Jim H.
Jim H.
22:35 08 May 21
They gave great service, were professional, friendly and worked well with us !! I recommend their service!!
A C.
A C.
14:59 29 Apr 21
Great and timely service. Knowledgable and willing to go the extra mile in attention to detail. Highly recommended!
Andrea H.
Andrea H.
19:06 23 Mar 21
Very good service, I highly recommend.
Maynette D.
Maynette D.
17:09 18 Mar 21
Inspection. I have had these guys do other mechanical work.Great service
E. Bryant (.
E. Bryant (.
20:42 11 Mar 21
These guys are on their game. Premium prices but service that's worth it.
ojface
ojface
20:35 11 Mar 21
Professional and quick!
Jay M.
Jay M.
19:03 08 Mar 21
I recommend this place 100%. Employees are cool. Very knowledgeable. They are willing to divulge a lot of information regarding maintenance on your car. They even can give you a list of future maintenance in level of importance afterwards. Idk if they get commission so just shut up and take my money. The prices are very fair. They are quick to get needed parts and repairs done. Today, I took care of a few different much needed maintenance requests on my car and they finished it all in abt an hour. They have a k cup coffee machine provided in lobby as well as FREE small refrigerated bottled water. Keep up the good... No... extraordinary work. I support this establishment.
Olasumbo A.
Olasumbo A.
17:27 08 Mar 21
They're very professional and helpful.
Mario M.
Mario M.
22:20 02 Mar 21
Professionals, quick, clear, fair prices. The crew at this shop know what they’re doing!
Cheryl T.
Cheryl T.
22:48 04 Feb 21
Super friendly super helpful
Kristy K.
Kristy K.
20:29 23 Jan 21
I brought my Yukon XL to check why AC wasn’t working. They figured out my car had no Freon left. They called the dealership for me to see if it was under warranty. They didn’t have to do that. I really appreciated them checking. Turns out it wasn’t under warranty, so they fixed the issue. I will continue to bring my vehicles to them. Highly recommend, very friendly service!
Gerard S.
Gerard S.
16:05 11 Jan 21
Convenient clean organized location. Professional friendly Employees.I would definitely promote bringing your vehicle here for service!
Steve L.
Steve L.
18:22 03 Jan 21
Great place would recommend to anyone
Beth R.
Beth R.
20:05 14 Dec 20
They were extremely helpful and professional. I would happily recommend them to anyone needing tire services.
Sabiha B.
Sabiha B.
18:12 09 Dec 20
The staff at First Tire were gracious, helpful and accommodating. I have been using their services at Eldridge for the last 6 years and now have brought my car to Cinco ranch and received the same quality and service. Thank you Guys.
Ed Rodriguez J.
Ed Rodriguez J.
15:49 30 Nov 20
For me the most important aspect of any business is how one is treated. Thank you Craig, Axle and crew for taking great care of me and my vehicle. You have earned my business and I will share and recommend your services to all my family and friends. -Ed-
Sab G
Sab G
21:19 28 Oct 20
This was my first visit to the Katy location. I used the Sugar Land location last time and loved it. I'm closer to Katy and decided to give them a try. I am not at all disappointed. The were very kind and professional. The store was clean with comfortable seating. I feel confident that I don't need to go anywhere else for tire and oil service from now on.
Miranda A
Miranda A
14:45 18 Oct 20
The first time I visited First Tire & Automotive was just to get my annual inspection done, but their quick and professional service impressed me so much that I decided to go back for any future problems. I have since been back for an emergency battery replacement as well as installation of a new set of tires - each time I was treated with the utmost courtesy and the work was done very efficiently. Working with Axel is especially great because he is incredibly honest and true to his word, which you sadly do not always find when working with other auto shops. Overall the team here always does a fantastic job, and I look forward to remaining a customer for a long time to come. I highly recommend this location for any auto needs!
Bracy R.
Bracy R.
00:49 04 Oct 20
Honored the warranty on tires, got the new ones installed promptly, everyone was courteous, service could not have been better.
Designed by M.
Designed by M.
15:05 18 Aug 20
Professional and respectful, I'll be going back there again if I need anything!
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